Here is how to use it.
1 - Add a shortcut
Connect to https://app.crisp.chat/settings/shortcuts/
You need to add a bang. This bang will be a word which will be used later to reply faster. Like !forget_password
You can organize then your shortcuts using categories, like Videos, Greetings, Products, etc.
Finally write your sentence
2 - Reply using a shortcut
Tip: to reply using a shortcut you need to start your sentence with: !
Published on: 04 / 11 / 2017