Available on Crisp Pro, Shortcuts are a great way to reply faster to your customers.

Here is how to use it.

1 - Add a shortcut

Connect to https://app.crisp.chat/settings/shortcuts/
You need to add a bang. This bang will be a word which will be used later to reply faster. Like !forget_password
You can organize then your shortcuts using categories, like Videos, Greetings, Products, etc.
Finally write your sentence

How to setup a shortcut

2 - Reply using a shortcut

Tip: to reply using a shortcut you need to start your sentence with: !

Start your sentence with an exclamation character.
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