What are Email Campaigns recipient limits

Learn which recipient limits apply to one-shot email Campaigns in Crisp and how to increase them.

Crisp limits how many recipients a one-shot email Campaign can be sent to at once. These limits protect deliverability, reduce abuse, and help keep email sending healthy for all Crisp users.

Recipient limits apply to one-shot Campaigns. Automated Campaigns are not impacted by the limits described below.

Current one-shot Campaign recipient limits

Campaign recipient limits depend on your Crisp plan, whether your workspace is still in trial or sandbox mode, and whether you send through a pooled IP, a Dedicated IP, or a custom SMTP.

Plan or status	Pooled email IP	Dedicated IP or custom SMTP
Trial	`50` recipients per Campaign	`100` recipients per Campaign
Crisp Mini	`1,000` recipients per Campaign	`10,000` recipients per Campaign
Crisp Essentials	`10,000` recipients per Campaign	`100,000` recipients per Campaign
Crisp Plus	`20,000` recipients per Campaign	`100,000` recipients per Campaign

Workspaces trialing Crisp Mini, Essentials, or Plus temporarily keep the same limits as Crisp Free. This prevents abuse of the free trial system. If you need higher limits before the trial ends, contact Crisp support.

Increase your recipient limits

There are several ways to increase the number of recipients you can target in a one-shot Campaign.

To increase your recipient limits, you can:

Upgrade your Crisp plan → higher plans include higher default recipient limits
Leave trial mode → paid workspaces unlock their plan's normal limits
Use a Dedicated IP or custom SMTP → assigned sending infrastructure gives access to higher Campaign limits
Increase eligible limits from Crisp settings → available from Settings → Workspace Settings → Data, Limits & Legal → Campaign recipients limit

You can also read the dedicated guide: How can I increase my limits & quotas?

Increased Campaign recipient limits only apply if you are sending through an assigned Dedicated IP or a custom SMTP. If you increased the limit but still use a pooled IP, configure a Dedicated IP or custom SMTP first.

Get the maximum limit with a Dedicated IP

The highest standard one-shot Campaign recipient limit is available when you combine Crisp Essentials or Crisp Plus with a Dedicated IP or custom SMTP.

To learn how Dedicated IPs work, read How do I use the Dedicated IP?

What happens when you reach the limit

When you send a Campaign within your limit, Crisp shows a green success notification. If the selected audience exceeds your recipient limit, Crisp shows an error before the Campaign can be sent.

Campaign recipient limit reached error

When this happens, reduce the recipient list, upgrade the relevant limit, or configure eligible sending infrastructure before trying again.

Custom SMTP and sandbox mode

A custom SMTP gives you the same Campaign recipient limits as a Dedicated IP. In other words, Crisp treats external SMTP sending infrastructure like assigned sending infrastructure for limit purposes.

If your workspace is in sandbox mode, its Campaign recipient limits are the same as a trial workspace, even if the workspace uses a Mini, Essentials, or Plus plan for development or staging.

Talk to Crisp support

If your sending use case requires higher limits or you are not sure why your Campaign is blocked, contact Crisp support with the workspace, Campaign, and sending setup you are using.

Updated on: 03/05/2026

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