As every email provider, we need to limit the maximum number of recipients email campaigns can be simultaneously sent to. This is done to ensure best deliverability for everyone, and protect our platform from pesky spammers. Read more in this article about the campaign recipient limits that apply to your Crisp account, and how to get higher limits.

Recipient limits only apply to One-Shot Campaigns. Automated Campaigns are not impacted by the limits described below.

Current campaign recipient limits

The campaign recipient limits that are being enforced depend on 3 factors: your current Crisp plan, whether you're in a free trial or not, and whether you're using a dedicated outbound email IP address or a shared one.

Users trialling Crisp Pro or Crisp Unlimited temporarily have the same limits as Crisp Basic. To prevent spammers from leveraging our free trial model, you'd need to make a payment for either Crisp Pro or Crisp Unlimited to unlock your higher plan limits. Contact our support to exit trial sooner and increase your limits.

Our current recipient limits can be found below:

Crisp Basic plan (or any plan trial):

Pooled email IP: 50 recipients per campaign
Dedicated email IP or Custom email SMTP: 500 recipients per campaign

Crisp Pro plan:

Pooled email IP: 1,000 recipients per campaign
Dedicated email IP or Custom email SMTP: 10,000 recipients per campaign

Crisp Unlimited plan:

Pooled email IP: 10,000 recipients per campaign
Dedicated email IP or Custom email SMTP: 100,000 recipients per campaign

Note that if you are already have the highest recipient limit possible, and that want to increase your limits even further, you can still contact our support to discuss about this.

How to I increase my recipient limits?

To increase your recipient limits:

Upgrade to a higher plan (eg. from Pro to Unlimited);
Check that you're not using a free trial (contact our support if you need to get out of free trial sooner);
Buy a dedicated outbound email IP address (this way, you don't share your outbound email IP address with other Crisp users; you will be responsible for your delivery reputation)

How to get maximum limit with a dedicated email IP?

The dedicated email IP, combined to the Unlimited plan, is the combination that gives you the maximum recipient limit you can get on Crisp.

Here's how to upgrade to a dedicated email IP: open our article What are email reputation pools? (email IPs) and follow the section How do I get my own IP instead of a pooled IP? in this article.

What happens when I reach the recipient limit?

When you try to send your campaign, and hit the "Send" button, it should go through with a green success notification. You'll see an error otherwise.

If you reached the campaign recipient limit, you'll see a red error telling you so, as below:

Recipient limit reached error message

What if I am using a custom email SMTP?

In case you are using a custom email SMTP server (ie. external SMTP relay), you get the exact same limits as if you were using a dedicated email IP (ie. provided by Crisp).

I need to talk to someone about this!

If you want to speak with us about those campaign recipient limits, please contact us directly. We'll do our best to answer all your questions and address all your needs!
Was this article helpful?
Cancel
Thank you!