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How to send targeted campaigns to your users.
How to use automated campaigns?
Automated campaigns are used to send emails to your users based on pre-defined event trigger filters. Write an email, schedule on which filter condition it should run for a given user, and activate it. This guide explains you how automated campaigns work and how to use them. Video Tutorial What Automated Campaigns do? Automated campaigns are pre-defined emails, that are sent on a per-user basis, based on given user events. For
How to format campaign messages?
Campaign messages can include user-based context variables. You may use variables to quote the targeted user full name, their country, or even their company (if it's known). Markdown Campaigns Campaigns are formatted with Markdown by default. Markdown is a simple formatting language commonly used. Markdown formatting reference You can fo
What are email reputation pools? (email IPs)
When you use Crisp to send emails, some emails you send may have a positive feedback from users (they get read), or a negative feedback (they get marked as spam by users). This can affect the deliverability of your emails positively or negatively. By default, your Crisp emails, whether it be inbox message replies or campaigns, get sent via a pool of pre-heated email IPs that Crisp operates. **As the pool of email IPs is shared across all Crisp customers, it is important that users that