Your Crisp conversations can be in 3 different states:
Pending: a conversation that got no reply from operators (the user is awaiting reply)
Unresolved: a conversation that is not yet resolved (and is probably ongoing or awaiting reply)
Resolved: a conversation that is resolved (it was resolved by an operator)
The pending conversations, as they got no reply, are visible first in your conversation list, then unresolved conversations come second, and finally resolved conversations.
Published on: 16 / 11 / 2017