How can I create custom filters for my conversations?

Crisp provides custom filters, that are included in all our plans. It helps you to create a specific display regarding your conversations

How to find your custom filters ?

As shown below, you can easily reach them by overflowing the "Filter" label on the top left side of your
Crisp Inbox.

How to create custom filters ?

Give a clear name to your filter so that you can easily find it afterwards

For example, at Crisp, we use the word "Lead" for displaying all the conversations that have triggered the
lead segment.

• Click on the "New filter criterion"
• Choose the criterion you want your filter to be based on
• Set the logical operator that you want to use
• Write the filter you want to use
• Click on the "done" button

What kind of criterion can I use for my filters ?

You can start to build your filters with all of these criterion

• User Email
• User Ip Address
• User Phone
• Chat State
• User Availability
• Last Active Date
• Email Verified
• User Blocked
• Country
• City
• Operating System
• Browser
• User Language
• User Timezone
• Chat Data

Which kind of logical operator can I use for my filters ?

• Equals to
• Differs from
• Greater than
• Less than
• Greater or equal
• Less or equal
• Has pattern
• No pattern

Updated on: 26/02/2025