Articles on: Crisp Inbox

How can I delete a conversation?

Crisp is built as a reliable way to store all your past conversations. We never delete anything on your behalf. If, however, you would like to delete a conversation yourself, there's a way to do it.

Go to app.crisp.chat and login to your Crisp account. Then, click on a conversation in the left bar, and slide it to the left while holding the mouse click. You should see a white cross on a red color. Release the mouse click and the conversation should be removed.

You can delete a conversation by sliding it to the left

You can also right-click a conversation to open access these quick actions:

Confirm you want to delete this conversation

You can prevent non owner to delete conversation and contacts on their end. To enable this option just go to : Settings > Workspace Settings > Operators in the Team, and enable "Prevent non-owner operators to remove data (conversations & contacts)"

Updated on: 30/06/2025

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