If you own a large business or a large website, you may want to split your support in sub-sections, where user chat messages get routed to different support teams (eg: Sales, Product, Repairs, Contact).

Before you read this, we remind you that Crisp has a Routing / Assigning feature that helps separate your support inbox into different departments, eg. sales, support. Read more about Routing here.

Crisp is built around the general concept of "websites", where member operators take incoming visitor chats. Nothing prevents you from adding multiple Crisp websites of the same domain (eg: multiple acme.com websites) to route chats to different support teams.

The way you can do it is the following:

Add a Crisp website per support team, and invite support operators to each website
Grab the WEBSITE_ID chatbox code for each website
For each sub-section of your website (can be on the same domain, or different sub-domains), print the Crisp JavaScript code with the relevant WEBSITE_ID that matches the support team which should handle the support for current page
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