Crisp Live Chat is available on Wix.com. However, note that custom code is only available on paid plans. It means that to get a live chat on Wix, you'll need to be a paying users of Wix with a connected custom domain. If you're ok with that, here is how you can add a live chat to your Wix Website.

Retrieve your website code on Crisp

Go to app.crisp.chat
Go to your website settings: click on the Settings icon on the left sidebase, then click on "Websites"
Click on integrations
Go on HTML
Copy your Crisp code

Add a live chat on your Wix Website

As Wix doesn't offer simple custom HTML box, we need to use the tracking tools & analytics feature. This feature is normally used to add tracking code to monitor your website's traffic and campaigns.

Note: This feature is only available for sites with a connected domain.

To get started with Tracking tools & analytics

Go to settings in your dashboard on Wix
Click the Tracking & Analytics tab under advanced settings
Click + New Tool and select "Custom"

Use the custom option to implement free or "untested" third-party tracking code.

Important information

You site must be published to use this feature
Your code snippet is associated with a specific domain. If you assign a different domain, your Crisp snippet will be deleted.
Wix does not provide support for technical difficulties associated with third-party code snippets. If you are experiencing an issue with your code snippet, please contact Crisp directly.

Fixing issues with calls

There are some known issues between Crisp call feature and Wix. In order to have working audio and video calls, you need to add a second code snippet:

<script>
    var iframes = document.querySelectorAll("iframe");

    for (var i = 0; i < iframes.length; i++) {
        var name = iframes[i].getAttribute("name")

        if (name.includes("htmlComp")) {
            iframes[i].setAttribute("allow", "microphone; camera")
        }
    }
</script>

Updated on: 04/04/2024