How do I mention a team member?
When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.
To mention a team member in a conversation, you can either:
Type /note
Type / + TAB key
Select the "Note" option in the editor
Your note will be private, invisible to your users. Only you and your team can view it.
![Mentioning an agent](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-30-at-101012_1374coo.png)
The colleague you mentioned is automatically notified his devices by push notification and receives an email with a link to the right conversation.
Make sure to enable your notification in Settings > Account > Notifications
To mention a team member in a conversation, you can either:
Type /note
Type / + TAB key
Select the "Note" option in the editor
Your note will be private, invisible to your users. Only you and your team can view it.
![Mentioning an agent](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-30-at-101012_1374coo.png)
The colleague you mentioned is automatically notified his devices by push notification and receives an email with a link to the right conversation.
Make sure to enable your notification in Settings > Account > Notifications
Updated on: 30/10/2024
Thank you!