How do I mention a team member?
When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.
Start your message using /note and then mention your colleague using @username
![If Dinis is selected, he will be mentioned via email](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/capture-decran-2021-02-16-a-13_1yp33g5.png)
The message is private and not forwarded to the visitor
Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Write a private note
Start your message using /note and then mention your colleague using @username
![If Dinis is selected, he will be mentioned via email](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/capture-decran-2021-02-16-a-13_1yp33g5.png)
The message is private and not forwarded to the visitor
What is happening then?
Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Updated on: 11/03/2024
Thank you!