How does Crisp detect user names, avatars and social profiles?
When your users chat with you from the Crisp chatbox, or send an email to Crisp, most of the time you can see a picture of them appearing in the conversation, with their full name, social biography and social profiles. It does seem like magic, but how does Crisp detect this data?
When encountering a new visitor email, Crisp attempts to auto-detect user information from public sources (Google, Facebook, X, LinkedIn, etc.). This set of independent data is then aggregated and makes up a guessed user profile.
How does it work?
Crisp uses Enrich, an internal (ie. private) API.
How to disable the enrichment feature?
If you don't like the user profile enrichment feature, you can still disable it in your Crisp settings, on a per-website basis. Note that this feature is opt-in only and thus is disabled by default (it became opt-in as of May 2025, and was enabled by default before that).
Here's how to proceed:
- Login to: https://app.crisp.chat/
- Head over to Settings > Email Settings > Email Behaviour
- Disable "Enrich contact profiles using their email"
- The enrichment feature is now disabled for your website (you can still re-enable it later on)
How can I opt-out of enrichments on my email?
You may use the Enrich Claim service to opt-out from further enrichments on your email address, and remove any data Enrich stores on you.
Updated on: 28/05/2025
Thank you!