Articles on: Inbox

How does Crisp enrich usernames, avatars and social profiles

When Crisp enriches a contact profile, it uses public information associated with the visitor's email address to guess useful identity details.

This is why you may sometimes see an avatar, full name, biography, or social profiles appear in a conversation even if the customer never filled all of that in directly inside Crisp.

Enriched contact profile shown inside a conversation

How profile enrichment works

When Crisp encounters a new visitor email address, it can try to discover public information tied to that email from public sources such as social profiles and other openly available identity data.

That information is aggregated into a guessed profile and displayed in the Inbox when available.

Crisp does not use this feature to collect private information. The enrichment process relies on public sources associated with the email address.

Because this is an automated enrichment process, it is not always perfectly accurate. In some cases, you may see the wrong avatar or social profile suggested for a contact.

Disable contact enrichment

If you do not want Crisp to enrich contact profiles using email addresses, you can disable the feature at workspace level.

Open Crisp.
Go to Settings → Email Settings → Email Behaviour.
Disable Enrich contact profiles using their email.

Disable contact enrichment from Email Behaviour settings

Once disabled, future conversations will no longer use that enrichment setting for the workspace.

Opt out from Enrich

If you want to remove your own data from the enrichment system altogether, you can use the Enrich Claim service to opt out and manage the data associated with your email address.

Updated on: 19/04/2026

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