How to configure the Spam inbox and retrieve emails?
Crisp takes email security seriously, to protect customers from spoofing, phishing attempts, and mitigate the amount of spam you can receive from suspicious senders.
While Crisp automatically rejects severe spams and emails failing to comply with basic authentication protocols, it is possible to still receive emails detected as spam on a certain level.
This includes:
Spam of moderate/high level
Emails failing DMARC check
Note that emails sent from server without any SPF record or DKIM signature will be automatically rejected, and will not appear in the Spam inbox.
You can enable the Spam Filter by navigating to Settings > Email Settings > Email Behaviour and enabling the "Send emails that might be junk to the Spam inbox"
Once enabled, you will be able to review these spams directly in your inbox, from the dedicated Spam inbox present there.
You can review these emails, and choose to accept or reject them.
If accepted, the email will be moved to your main inbox
While Crisp automatically rejects severe spams and emails failing to comply with basic authentication protocols, it is possible to still receive emails detected as spam on a certain level.
This includes:
Spam of moderate/high level
Emails failing DMARC check
Note that emails sent from server without any SPF record or DKIM signature will be automatically rejected, and will not appear in the Spam inbox.
You can enable the Spam Filter by navigating to Settings > Email Settings > Email Behaviour and enabling the "Send emails that might be junk to the Spam inbox"
Once enabled, you will be able to review these spams directly in your inbox, from the dedicated Spam inbox present there.
You can review these emails, and choose to accept or reject them.
If accepted, the email will be moved to your main inbox
Updated on: 30/10/2024
Thank you!