Learn how to connect Zapier to Crisp so you can automate support, CRM, and notification workflows without code.

The Zapier integration lets Crisp exchange data with hundreds of apps through Zaps. You can trigger workflows from new Crisp conversations or contacts, then create actions in CRMs, spreadsheets, SMS tools, mailing lists, and more.

Connect Zapier to Crisp

1. Go to Crisp.
2. Open Plugins → Zapier and install the plugin.
3. Generate a token from the plugin settings. You will use this token to authenticate Crisp in Zapier.

4. Go to Zapier Connections and click Add Connection.
5. Search for Crisp and select the app.

6. Paste the Crisp token and click Yes, continue.

Crisp is now connected to Zapier, and you can start creating Zaps.

Create your first Zap

Zapier lets you combine triggers, actions, and searches. The exact list may evolve over time, but the Crisp integration includes the main events and actions needed to automate common workflows.

Common Crisp triggers

Crisp triggers can include:

• Message Incoming → when a visitor sends a message
• Message Sent → when an operator sends a message
• New Contact → when a contact is created
• Updated Contact → when a contact is updated
• New Conversation → when a conversation is created
• New Segment → when a segment is created
• Conversation Custom Data Updated → when custom data is added or removed from a conversation
• Conversation Segments Updated → when a segment is added or removed from a conversation
• Conversation Status Change → when a conversation state changes

Common Crisp actions

Crisp actions can include:

• Create/update contact → create or update a contact in Crisp
• Add a user event → trigger an automated campaign or workflow from a user event
• Create conversation → create a new conversation and send a message
• Add Segments to a Conversation → add segments to an existing conversation
• Change conversation state → set a conversation to resolved, unresolved, or pending
• Send Note Message → add a private note to a conversation
• Send Text Message → send a text message to a user with an existing conversation

Common Crisp searches

Crisp searches can include:

• Search for a conversation → search previous conversations by email, username, or keyword
• Search for a profile → search for a Crisp profile by email address

Zap examples using Crisp

Link Crisp with a CRM

Use the New Contact trigger to send new Crisp contacts to a CRM such as Pipedrive or Salesforce.

Notify your team about new conversations

Use the New Conversation trigger to send an SMS notification when a new Crisp conversation is created.

Store messages outside Crisp

Use the Message Incoming trigger to archive messages in Dropbox, a spreadsheet, or another storage tool.

Add new users to a mailing list

Use the Conversation Segments Updated trigger to subscribe contacts to a Mailchimp list when a specific segment is added.

Updated on: 03/05/2026