Custom filters let you build your own Inbox views based on the criteria that matter to your team.

When the built-in filters are not enough, custom filters help you create highly specific views of your conversations. They are useful for lead qualification, regional queues, language-based monitoring, or any operational workflow that depends on data already present in Crisp.

Open the filter builder

From the Inbox, open the filters area at the top left and create a new custom filter.

Once there, you can switch between existing filters or create a new one from scratch.

Create a custom filter

A good filter name makes the view easy to recognize later.

Filter creation steps

1. Give the filter a clear name.
2. Click New filter criterion.
3. Choose the criterion you want to use.
4. Select the logical operator.
5. Enter the expected value.
6. Save the filter.

Choose the right criteria

Crisp supports a wide range of criteria when building custom filters.

Common criteria include:

• User email
• User IP address
• User phone
• Conversation state
• User availability
• Last active date
• Email verified
• User blocked
• Country or city
• Operating system or browser
• User language or timezone
• Conversation data
• Conversation segments
• Conversation channel
• Creation date or update date

Available logical operators

The standard operators include:

• Equals to
• Differs from
• Greater than
• Less than
• Greater or equal
• Less or equal
• Has pattern
• No pattern

If you want those filters to be filled automatically, combine them with Automatic Triage and Routing.

Updated on: 19/04/2026