How to customize my chatbox?

Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat.

The customization feature comes with the Crisp Mini, Essentials and Plus plans. The free plan includes simple customizations..

Through this plugin, you'll be able to customize your live chat to make it fit with your brand identity. Our live chat also comes with multiple features that will let you skyrocket your customer support.

Here is a quick video that will help you to get things started

To access the plugin, simply follows these quick instructions:

Go to your Crisp dashboard
Head over to the Plugins section from the left navigation bar
Navigate to Plugins > Customization

You can now access various types of customizations, including:

Specific chatbox color and position
Custom welcome message
Personalised header and system messages
And more options to define your business's style

You can also adjust some chatbox display options directly from Settings > Chatbox Settings:

Chatbox Behavior → enable or disable the availability tooltip shown when the chatbox is closed
Chatbox Behavior → disable the option to create a new conversation from the chatbox
Chatbox Appearance → switch back to the default Crisp icon if you want the close button on the chat bubble to be easier to spot

Customizing the chatbox

Note: It's not yet possible to customize the texts for multiple locales. For instance, it's not possible to have a website in 5 different locales, and to customize the 5 different translations.

Updated on: 25/03/2026

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