In order to edit a message, follow those steps:
In the conversation on your Crisp dashboard, you have sent a message
Press the "UP" arrow of your keyboard
The edit mode appears on the last sent message
Edit your message there
Press enter, the message will be edited in the visitor chatbox
Only the last message you sent can be edited. Furthermore, you can edit your message only if it was sent over the last 10 minutes.
Published on: 16 / 11 / 2017