How can I edit a sent message?

Crisp allows you to correct any mistake on the last message you sent to a visitor chatbox from a Crisp app.

In order to edit a message, follow those steps:

In the conversation on your Crisp dashboard, you have sent a message
Press the "UP" arrow of your keyboard
The edit mode appears on the last sent message
Edit your message there
Press enter, the message will be edited in the visitor chatbox

Message edit mode

Only the last message you sent can be edited.

Note that Emails messages cannot be edited once they have been delivered. The delay is 1min if the user is offline, and 2min if he is online but inactive.

Messages sent to third-party channels such as WhatsApp, Instagram, Facebook Messenger, etc cannot be edited.

If you have more questions about this topid, don't hesitate chatting with us!

Updated on: 26/02/2025

Was this article helpful?

Thank you!