Importing and exporting message shortcuts makes it easier to standardize replies across teams and workspaces.

If your shortcut library is growing, CSV import and export become very useful. Exports help you back up or reuse your shortcuts elsewhere, while imports let you add many replies at once or migrate canned messages from another tool.

If you are new to shortcuts, start with How can I use Shortcut replies / Canned messages?.

Export your shortcuts

Exporting downloads your current shortcuts as a CSV file.

When exporting is useful

Export shortcuts when you want to:

• Back up your current library
• Reuse the same shortcuts across multiple workspaces
• Migrate shortcuts from or to another platform

Export steps

1. Go to Settings → Inbox Settings → Message Shortcuts.
2. Click ... (More) next to the search bar.
3. Select Export.
4. Download the generated CSV file.

An export contains the shortcut trigger and message content, as well as associated tags.

Import shortcuts from a CSV file

Importing lets you upload many shortcuts in one go.

Required file format

Expected columns:

• bang → the shortcut trigger, such as !refund
• text → the shortcut message itself
• tag → optional, used to organize shortcuts

Example:

Import steps

1. Go to Settings → Inbox Settings → Message Shortcuts.
2. Click ... (More) next to the search bar.
3. Select Import.
4. Upload your CSV file.
5. Click Import Shortcuts.

Imported shortcuts appear in your list immediately.

What happens during import

A few useful rules apply when a CSV is imported.

Keep these behaviors in mind:

• Existing shortcuts are overwritten only when they use the same bang
• Tags are created automatically when they do not already exist
• Imported shortcuts can still be edited manually afterward

Best practices

A few habits make shortcut imports easier to manage:

• Keep bangs short and consistent
• Use tags to separate support, billing, sales, onboarding, and similar themes
• Review unused shortcuts from time to time to keep the library clean
• Use imports when you want several workspaces to share the same reply library

Useful companion guides:

• How can I use Shortcut replies / Canned messages?
• Keyboard shortcuts for your Crisp Inbox

Updated on: 19/04/2026