Articles on: Inbox

How to mention a team member

Mention a teammate inside a private note when you need their attention on a conversation.

Mentions are a simple way to bring another agent into a conversation without showing anything to the customer. They work inside private notes, which means your message stays internal while the teammate you mention gets notified.

How mentions work

To mention someone, start a private note and type @ followed by their username.

You can start a private note in any of these ways:

Type /note
Type / then press TAB
Choose Note in the composer options

Once your note is open, type your message and include the teammate you want to notify.

Mention a teammate inside a private note

Your note remains private. Customers cannot see it.

What happens after you mention someone

When a teammate is mentioned, Crisp notifies them so they can jump into the conversation more quickly.

Make sure the teammate has notifications enabled in Settings → Account → Notifications if they want to receive those alerts consistently.

If you want a full guide focused on the note itself, see How do I use private notes and mentions?

Updated on: 19/04/2026

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