When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.

Write a private note

Start your message using /note and then mention your colleage using @username

If Valerian is selected, he will be mentioned

The message is private and not forwared to the visitor

What is happening then?

Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Was this article helpful?
Thank you!