When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.
Write a private note
Start your message using /note and then mention your colleage using @username
The message is private and not forwared to the visitor
What is happening then?
Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Write a private note
Start your message using /note and then mention your colleage using @username
The message is private and not forwared to the visitor
What is happening then?
Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Published on: 03 / 11 / 2017