When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.

Write a private note

Start your message using /note and then mention your colleague using @username

If Dinis is selected, he will be mentioned via email

The message is private and not forwarded to the visitor

What is happening then?

Your colleague is mentioned on his devices and get an email with a link to the right conversation.
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