Articles on: Crisp Inbox

How do I mention a team member?

When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.

To mention a team member in a conversation, you can either:

Type /note
Type / + TAB key
Select the "Note" option in the editor

Your note will be private, invisible to your users. Only you and your team can view it.

Mentioning an agent

The colleague you mentioned is automatically notified his devices by push notification and receives an email with a link to the right conversation.

Make sure to enable your notification in Settings > Account > Notifications

Updated on: 26/02/2025

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