How to prevent users from seeing when an agent os composing or read a message

This article explains how to enable operator privacy mode in the Crisp chatbox.

Operator privacy mode hides read markers and typing animations from visitors. This can be useful when your team wants to read or prepare replies without showing those activity signals in the chatbox.

What operator privacy mode hides

When a visitor sends a message, the chatbox can normally show that an operator has read it. It can also show a typing animation while an operator is composing a reply.

Operator privacy mode disables those visitor-facing indicators.

Enable operator privacy mode

The setting is available from the chatbox behavior privacy options.

To enable operator privacy mode:

Go to Crisp
Open Settings → Chatbox Settings → Chatbox Behavior → Privacy
Enable Operator privacy mode (eg. disable read markers in chatbox)
Let Crisp auto-save the change

Enable operator privacy mode from chatbox behavior settings

This only changes what visitors see in the chatbox. Your team can still read and reply to conversations normally from the Crisp inbox.

Updated on: 03/05/2026

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