Learn how to select multiple conversations in the Crisp Inbox and apply actions to all of them at once.

Bulk actions help you manage several conversations faster from the Inbox. Instead of opening conversations one by one, you can select multiple conversations and apply the same action to all of them.

This is useful when you need to clean your Inbox, resolve many conversations, assign conversations to a teammate, move conversations to another inbox, send the same update to multiple users, or enrich several conversations with the same segments or custom data.

If you are new to the Inbox, you can start here first: Getting started with the Crisp Inbox

In this guide, you will learn how to:

• Select multiple conversations → choose several conversations from the Inbox list
• Understand the selection bar → manage the conversations you selected
• Apply bulk actions from the Actions menu → resolve, assign, move, mark, or delete conversations
• Add segments or custom data to multiple conversations → enrich selected conversations with shared context
• Send a message to multiple conversations → reply to several users at once
• Use bulk actions in the right situations → clean, assign, move, or organize conversations faster
• Follow best practices → avoid mistakes when applying actions in bulk
• Understand limitations → know what to check before using bulk actions

Select multiple conversations

You can select several conversations directly from the conversation list in the Inbox.

Select conversations manually

To select one conversation, click the conversation avatar from the conversation list.

Once at least one conversation is selected, Crisp displays a selection bar at the bottom of the Inbox.

Select a range of conversations

If you want to select several conversations in a row, use Shift + click.

Click the first conversation, hold Shift, then click another conversation. Crisp will select all conversations between the two.

Use keyboard selection

You can also use keyboard shortcuts to extend your selection.

Available shortcuts include:

• Shift + Arrow Up → select the previous conversation
• Shift + Arrow Down → select the next conversation
• CMD + A on Mac or CTRL + A on Windows → select all visible conversations

You can learn more about Inbox shortcuts here: Keyboard shortcuts for your Crisp Inbox

Understand the selection bar

When you select one or more conversations, a selection bar appears at the bottom of the Inbox.

This bar helps you manage your current selection before applying an action.

What you can do from the selection bar

The selection bar lets you:

• See how many conversations are selected
• Select all conversations currently loaded in the Inbox view
• Cancel the current selection

This is useful when you want to quickly expand your selection before applying an action from the top menu.

Apply bulk actions from the Actions menu

Once conversations are selected, Crisp displays action controls at the top of the conversation list.

You can use the Resolve button for a quick resolve action, or open the Actions menu to access all available bulk actions.

Available bulk actions

Add segments or custom data to multiple conversations

You can also use bulk actions to enrich several conversations with the same segments or custom data.

This is useful when you want to classify conversations, prepare reporting, add shared context, or make future routing and follow-up easier.

Add segments to selected conversations

Use Add segments when you want to apply the same label to several conversations.

To add segments in bulk:

1. Select the conversations you want to update
2. Open the Actions menu
3. Click Add segments
4. Choose one or more segments
5. Confirm the action

Existing segments are preserved. The new segment is added without removing the ones already attached to the selected conversations.

To learn more about segments, read this guide: Getting started with Segments

Add custom data to selected conversations

Use Add data when you want to add the same custom data key and value to several conversations.

To add custom data in bulk:

1. Select the conversations you want to update
2. Open the Actions menu
3. Click Add data
4. Add a custom data key
5. Add the value you want to apply
6. Confirm the action

If a selected conversation already has a custom data key with the same name, its value will be replaced. Other custom data will remain unchanged.

To learn more about custom data, read this guide: Getting started with Custom Data

Send a message to multiple conversations

You can send the same message to several conversations at once.

This is useful when multiple users need the same update, such as a service incident update, a support follow-up, or a short confirmation message.

Send a bulk message

To send a message to selected conversations:

1. Select the conversations you want to update
2. Open the Actions menu
3. Click Send a message
4. Write your message
5. Choose whether you want to send only, or send and resolve when available
6. Confirm the action

The message will be sent to every selected conversation.

When to use bulk messages

Bulk messages work best for simple, shared updates.

Good examples include:

• “Thanks for reaching out. We’re looking into this.”
• “This issue has now been resolved.”
• “We’ve moved your request to the right team.”
• “We’re experiencing a temporary issue and will keep you updated.”

If your team often sends the same kind of update, prepare reusable replies first with Shortcut replies.

Recommended use cases

Bulk actions are useful when you need to apply the same operation to several conversations.

Clean your Inbox faster

You can select multiple conversations and mark them as read, resolve them, or move them to the right inbox.

This helps your team keep the Inbox organized after a support spike or after reviewing old conversations.

Assign work to the right teammate

If several conversations should be handled by the same teammate, select them and use Assign to operator.

This is useful when distributing work between support, sales, technical support, or success teams.

To learn more about assignment rules, read: How does Operator routing & assignation work

Move conversations to the right inbox

If conversations are in the wrong inbox, select them and use Move to inbox.

This helps keep each team focused on the conversations they should handle.

To learn more about inbox organization, read: How to create and use sub-inboxes

Classify conversations faster

If several conversations are related to the same topic, customer type, product area, or issue, select them and use Add segments.

This helps your team keep conversations organized and makes future analysis easier.

Add shared context to conversations

If several conversations need the same internal context, select them and use Add data.

This can help your team enrich conversations with useful information such as a plan, ticket category, product area, or internal status.

Best practices

Bulk actions are powerful, but they should be used carefully.

Review your selection first

Before applying any action, check that every selected conversation should receive the same treatment.

This is especially important when sending a message, deleting conversations, blocking users, marking conversations as spam, or adding custom data.

Use bulk replies only for shared updates

Bulk replies are best for messages that are valid for every selected conversation.

If the answer depends on the customer’s account, plan, billing situation, or previous messages, reply individually.

Use segments for classification

Segments are useful when you want to group conversations by topic, status, customer type, or use case.

Use clear segment names so your team can understand them later.

Prefer assignment when a human still needs to review

If conversations still need a human review, avoid resolving them too early.

Instead, assign them to the right teammate or move them to the right inbox.

Use filters before selecting conversations

Before selecting many conversations, use Inbox filters or sub-inboxes to narrow down the list.

This helps you avoid applying an action to conversations that should not be included.

To keep your conversation list easier to manage, you can also use sub-inboxes before applying bulk actions: How to create and use sub-inboxes

Limitations

You can apply bulk actions to up to 100 conversations at once.

For larger batches, repeat the same action with another selection.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can I send a message and resolve conversations at the same time?

Yes, when available, you can choose to send the message and resolve the selected conversations afterward.

Can I undo a bulk action?

Some actions can be reversed manually, such as marking conversations as read or unread, resolving or unresolving, reassigning conversations, or removing added segments.

Sensitive actions such as deleting conversations, blocking users, marking conversations as spam, or overwriting custom data should be used carefully.

Why can’t I see some bulk actions?

Some actions may depend on your permissions, workspace settings, or the type of conversations selected.

Updated on: 29/05/2026