Crisp invoices can be easily acquired from the paying Crisp account settings. However, in some cases you may not find your invoices, even though you've paid for Crisp at some point.

If you are unable to find your Crisp invoices on your Crisp Dashboard, check the following points in order:

Check your Crisp Dashboard

Did you find the invoices section in your Crisp Dashboard? Go find it here:

• Go to: https://app.crisp.chat
• Navigate to Settings > Billing Settings > Invoices
• The list of invoices for this card will open

You can also access your invoices from Settings > Billing Settings > Cards

I cannot see my invoices

For security reasons, Crisp allows only the billing card (ie. payment method) owner to download the invoices for the Crisp websites that are paid for.

You may not be the website billing owner. Make sure to login with the billing owner account.

3. Was the billing card removed?

If you have no payment method, add one temporarily (eg. Credit Card or PayPal), and follow section 1 of this article.

4. Check your emails

If you didn't change your default email notification settings, you should be receiving a link to the invoice upon each monthly or yearly payment with Crisp.

Check your email inbox history, you should be able to find the invoices there.

5. Have you ever paid for Crisp?

Least, check that you've ever paid a plan on Crisp. We only generate invoices for paid plan renewals. If you are still using a trial, you won't see any invoice.

Updated on: 03/03/2025