Crisp lets you upload files through Crisp Inbox, Crisp Helpdesk, Crisp Campaigns and other Crisp products. For security reasons, all file types and sizes cannot be accepted. This article explains the security limits of our file upload feature.

Maximum file sizes

A limit is applied on the size of a file that can be upload to our systems:

Default limit: 5MB
CSV files limit: 10MB
GIF files limit: 3MB (we may downsize the image)
JPG files limit: 12MB (we may downsize the image)
PNG files limit: 12MB (we may downsize the image)

Allowed file extensions

Crisp allows file extensions based on a whitelist. This means that any file extension not on this whitelist will be forbidden.

Crisp Inbox

Your plan is Crisp Basic

jpg
jpeg
png

Your plan is Crisp Pro or Unlimited

3g2
3gp
aac
ai
asp
aspx
bmp
c
cfg
conf
cpp
cs
css
csv
doc
docx
eps
epub
flv
gif
go
gp3
gp4
gp5
gp6
gpg
gpx
h
h264
ico
ics
jade
java
jpeg
jpg
js
json
key
m4a
m4v
md
mid
mkv
mov
mp3
mp4
mpeg
musicxml
mxl
nfo
numbers
odm
odt
oga
ogg
ogv
otf
oth
ott
p12
pages
pdf
pgp
php
plist
png
pps
ppsx
ppt
pptx
psd
pub
pug
pxm
py
rb
rm
sass
sh
sketch
sql
svg
swf
swift
tif
tiff
ttf
txt
vb
wav
webm
webp
wma
wmv
xls
xlsx
xml
yaml
yml

Why cannot I upload archives? (eg. zip, rar, etc.) — Archives can be used to hide viruses or nasty files. Other platforms on the market forbid sharing archives through their platform (eg. Gmail on all outbound and inbound emails). This is to ensure people using the platform are protected from hidden viruses or phishing attempts. Files that are shared through Crisp must be sent directly and not be compressed / hidden.

A file extension you'd like to upload on the Crisp Inbox is not allowed? Contact our support and tell us about it. We may allow this file extension in the future.

Crisp Helpdesk

jpg
jpeg
png
gif
svg

Crisp Campaigns

jpg
jpeg
png
gif
svg
Was this article helpful?
Cancel
Thank you!