Articles on: Getting Started

Getting Started With the Free Plan

You just got started with Crisp's Free plan and need some advice on setting things up properly? No worries—we've got you covered. Here is a guide that will tell you everything you need to know about the Free plan and its features.

Features available from the Free Plan


Live Chat Widget : Install Crisp website chat widget to engage with people browsing your website.
Mobile Apps : Download mobile apps to handle customer conversations everywhere (iOs and Android available)
Native Mobile SDKs : Install Crisp Widget to your native mobile apps on iOS and Android .
Javascript SDK : Build custom chat interactions using our chatbox SDK .
Contact form : Install contact form on your website that flows directly into your Crisp Inbox.
Push notifications : Get an alert every time you have a new message coming in your Crisp Inbox.

Getting Started with the Free Plan as an Admin



Adding new teammate (Total: 2 minutes) 👨👨👦👦

Gather one other colleague with you to start building a shared inbox that centralizes chat messages and contact form submissions.

You'll need:
- Your colleagues' email

Click here to see how to invite new operators to your Crisp Workspace

Add your profile picture (Total: 2 minutes) 🤳

Make sure you have a nice profile picture available so it displays properly on the chatbox when you're chatting with customers. Not willing to show your best profile to the world? No problem, take advantage of these open source UI faces available for free .

It's important because this is what customers will see when engaging through the chat so make sure you don't display that grey odd face ...

You'll need:
To be a member of your inbox
a nice profil picture of yourself

Define your availability settings (Total: 2 minutes) ⏰

Availability settings are crucial for the proper work of your inbox. It's vital for you and each one of your team member to have the properly set things up through the availability settings. It will allow you te define your shift based on hours and days of the week.

It's important because if you're not seen as offline , you might block the chatbot to trigger when no one is available.

If you want more details about being seen as online or offline, click here .

You'll need:
To access the availability settings following this path: Settings > Availability settings

Choose your notification settings (Total: 2 minutes) 🔔

Availability settings are crucial for the proper work of your inbox. It's vital for you and each one of your team member to have the properly set things up through the availability settings. It will allow you te define your shift based on hours and days of the week.

It's important because if you're not seen as offline , you might block the chatbot to be displayed when no one is available.

You'll need:
To access the notification settings following this path: Settings > Availability settings

Add a contact form to your website ✍️

Sometime, your website chat might not be available, which will be a problem for people browsing your website. In that case, a contact form is a great replacement.

You'll need:
- To enable the contact form plugin in your Crisp Workspace
- HTML skills to add the iframe in your website.

Click here to see how to setup the contact form plugin

Updated on: 04/11/2024

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