Crisp plans
Getting Started With the Free Plan
Use Crisp Free to add live chat to your website, receive visitor messages in a shared Inbox, and reply from your computer or phone. Start by installing the widget and answering a test message. You can then invite a teammate and add a Contact Form if customers need another way to reach you. A new workspace's trial may show paid features. Check the Free plan on the pricing page before building your setup around a feature you are trying. ${color}[#15Some readersGetting Started with the Mini plan
Use Crisp Mini to answer support emails and website chats in one Inbox, reuse saved replies, and leave private notes for your teammates. Start with your support mailbox and a few Message Shortcuts. Once the team can receive and answer requests, try a Message Trigger or test Hugo on a question you answer often. What Mini adds to your Inbox Mini includes the Free plan's live chat tools and adds features for handling recurring requests as a team. Use Mini to: *Few readersGetting Started with the Essentials plan
Use Crisp Essentials to publish help articles, collect customer details, route requests, and automate common support tasks. If email and chat are already connected, start with a Knowledge Base article for a question your team answers often. Then add a Workflow or a dedicated queue where it will save your team a repeated task. In this article: What Essentials adds [Connect a channel and publish your first answer](#1-connect-a-channel-and-publish-your-first-aSome readersGetting Started with the Plus plan
Use Crisp Plus to let Hugo look up customer information, give customers a ticket portal, and track support with custom dashboards. If your Inbox, Knowledge Base, and routing already work, choose one Plus feature that addresses a recurring need. An order lookup is a useful first AI task; a Ticket Center helps customers follow requests that need several updates. In this article: What Plus adds Connect your first Hugo tool [Add aFew readers
Use cases
Getting Started With Crisp for Customer Support
Learn how to set up Crisp for customer support, whether you are launching a new workspace or joining an existing team. Crisp gives support teams one place to manage conversations, knowledge, customer context, routing, collaboration, and automation. The goal is not only to centralize messages, but to build a support setup that stays clear for your team, consistent for your customers, and easier to scale over time. This guide is split into practical starting points: [Customer support atPopularGetting Started with AI for customer service at Crisp
Learn how AI fits into Crisp customer service, and where to start if you want practical results quickly. Crisp AI works best when it is rolled out as a layered system. Hugo can answer, route, escalate, and use integrations when configured; Search Chatbox AI can reduce simple questions before they become conversations; and agent-facing tools can help your team draft, understand, and handle conversations faster. This article covers the main AI layers you can start with: [How AI fitsFew readersHow to scale with high volumes of support inquiries
Scale support more cleanly during busy periods by combining organization, self-service, automation, and better team workflows. When conversation volume spikes, adding more people is only part of the answer. The biggest gains usually come from reducing repetitive work, routing conversations better, and giving customers faster ways to resolve simple questions on their own. The most effective setups usually combine several Crisp features together rather than relying on a single tool. __ThisFew readersGetting Started with Crisp for Lead Generation
Learn how to use Crisp for lead generation, from first website conversations to structured qualification and handoff. Crisp is not only a support platform. It also gives you a practical way to capture intent, answer questions at the right moment, qualify leads, and route conversations without forcing visitors into long forms or disconnected tools. The best setup usually combines a strong chat entry point, proactive triggers, clear qualification paths, and a simple handoff to your team.Few readers
Industries
Getting started with Crisp for Ecommerce
Learn how e-commerce teams can set up Crisp for pre-sale questions, order-related support, social messaging, and AI-assisted automation. For e-commerce, great customer experience depends on speed, channel coverage, and context. Customers ask before buying, after ordering, during delivery, and when they need a return or refund. Crisp helps you keep those conversations in one place, connect store data, and reduce repetitive requests with knowledge content, workflows, and Hugo. __This guide isFew readersGetting started with Crisp for SaaS
Learn how SaaS teams can set up Crisp for onboarding, product questions, billing conversations, and long-term customer support. SaaS teams usually need more than a basic live chat. Sales, support, onboarding, and customer success all need shared context, reliable product knowledge, clean routing, and a way to bring account data into support conversations. Crisp works especially well here because the Inbox, knowledge base, routing, customer data, workflows, and Hugo can live in the same enviroFew readersGetting started with Crisp for Fintech
Learn how FinTech teams can set up Crisp for web and mobile support, identify users, and keep conversations tied to the right account. FinTech support often starts with a blocked signup, a pending payment, or an account concern. Your team needs context to help while keeping each user's conversation separate. This guide covers SDK installation, identification, knowledge, routing, and Hugo. In this guide: [FinTech atFew readersGetting started with Crisp for Travel and Leisure
Learn how travel and leisure teams can set up Crisp to support travelers before booking, before departure, during their stay, and after their return. Travelers need different help when comparing options, preparing to leave, or following up after a visit. This guide covers a practical setup for accommodation, travel agencies, and activities. Your booking system remains the source of truth for availability, prices, and reservations. In this guide: [Travel and leisure at a glance](https:/Few readers
Partners and agencies
Getting Started with the partnership program
Learn which Crisp partnership program fits your business and how to prepare a strong application. Crisp offers two main partnership tracks: one for companies or individuals who want to promote Crisp to their audience, and another for businesses building technology integrations or deeper product relationships around the platform. The right choice depends less on company size than on the kind of value you want to create with Crisp. Partnership programs at a glance BoFew readersHow to include Crisp as part of a website contract
Learn how agencies and developers can include Crisp in a client website contract. When you build or maintain a website for a client, Crisp can be included as the customer support layer: live chat, shared inbox, email, knowledge base, automation, and AI depending on the selected plan. The key is to clarify who owns the workspace, who pays for the subscription, and which features are included in the contract. For agencies and developers Crisp can be installed once anFew readers