This guide helps you get value from Crisp Mini quickly, without overcomplicating your setup.

The Mini plan is the first real step up from Free. It keeps the workspace easy to manage while unlocking some of the tools most teams need early on: 4 seats, shared email inbox, shortcuts, chat triggers, internal notes, unlimited conversation history, internal search, and your first included Hugo credits. It is a strong fit when your support setup is becoming more collaborative and you want to start saving time.

Mini plan features

Main features unlocked:

• 4 seats included → expand from a small solo setup to a real team inbox
• Shared email inbox → centralize support emails with your chat conversations
• Shortcuts → save common replies and answer faster
• Chat triggers → send proactive messages based on visitor behavior
• Private notes → collaborate internally inside conversations
• Custom email domain → improve outbound email branding and deliverability
• Unlimited conversation history → keep full context over time
• Internal search → search messages, contacts, articles, and more
• Hugo credits included → start using Crisp’s AI Agent on a smaller volume

Recommended setup

Teammates and shared inbox

Mini includes 4 seats, so this is usually the right moment to bring the rest of your team into the workspace.

Go to Crisp and open Settings → Workspace Settings → Operators and Teams to invite new operators.

Shared email inbox

One of the biggest Mini upgrades is shared email. If support emails are still being handled separately, this is one of the best quick wins you can make.

Set up your mailbox so emails land directly in Crisp alongside live chat conversations.

Shortcuts

Once multiple people start replying in the same inbox, consistency matters. Use Shortcuts to standardize answers to your most common questions and speed up replies.

Good first shortcuts to create:

• Opening replies → greeting messages for common request types
• FAQ answers → shipping, pricing, refund, or technical basics
• Escalation replies → messages used when handing over to another teammate
• Closing replies → polite wrap-ups when an issue is resolved

Chat triggers

Triggers are one of the easiest ways to improve engagement without building a full automation strategy yet. A few targeted messages on key pages usually perform better than trying to automate everything at once.

Start with only a couple of high-intent pages, such as your pricing page, checkout flow, or a product comparison page.

Private notes and mentions

As soon as multiple operators collaborate in the same inbox, Private Notes become essential. They let your team add internal context without exposing anything to the customer.

Use @mentions to bring the right teammate into the conversation when needed, and use notes to leave context before handing a conversation over.

Hugo

Mini includes your first Hugo credits, which makes it a good plan to test AI on a small, controlled scope before scaling further.

A good starting point is to train Hugo on a few clear FAQs and your website content, then evaluate its answers before activating it more broadly.

Next steps

Mini works best when you use it to standardize the basics: one inbox, one shared mailbox, a few saved replies, a few proactive triggers, and an initial Hugo setup.

Helpful articles to continue:

• Chatbox branding → How to customize my chatbox
• Shared email → How to receive emails in Crisp
• Hugo onboarding → Getting started with Hugo AI Agent
• Plans overview → Pricing and plans

Updated on: 19/04/2026