Crisp allows you to chose the welcome message your users will see when opening the chatbox. This welcome message may entice them in sending their question, which makes it very important for your customer support.

Changing the welcome message of the chatbox does not affect how the Crisp chatbox works.

You can change the chatbox welcome message in your website settings

Here's how to proceed:

Login to:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox appearance
Select your message in "Welcome Message"
Your message is auto-saved

Want to know how you can improve your Welcome Message? Here is a full article available on our blog : Tips for Live Chat Welcome Message

Using a custom welcome message

Using a custom welcome message is possible starting Crisp Pro using the customization plugin. Please check the following article to set this up: How to customize my chatbox?
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