How can I create a new conversation?
Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how.
This feature is accessible within any plan: from Basic to Unlimited
To create a conversation, you'll need:
Customer's name
Customer's email
Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio integration enabled.
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screenshot-2020-11-26-at-10142_1jpnr5p.png)
Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screenshot-2020-11-26-at-10172_x1ghzf.png)
Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screenshot-2020-11-26-at-10225_1dvrcma.png)
And voilà!
This feature is accessible within any plan: from Basic to Unlimited
Create a new conversation
To create a conversation, you'll need:
Customer's name
Customer's email
Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio integration enabled.
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screenshot-2020-11-26-at-10142_1jpnr5p.png)
Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screenshot-2020-11-26-at-10172_x1ghzf.png)
Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.
![](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/screenshot-2020-11-26-at-10225_1dvrcma.png)
And voilà!
Updated on: 11/03/2024
Thank you!