Articles on: Crisp Inbox

How can I create a new conversation?

Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how.

This feature is accessible within any plan: from Basic to Unlimited

Create a new conversation

To create a conversation, you'll need:

Customer's name
Customer's email

Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio integration enabled.

Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.

Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.

And voilà!

Updated on: 11/03/2024

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