How to setup the Twilio Plugin
Integrate with Twilio to connect with users using SMS messages
Link Crisp with Twilio
- Go to app.crisp.chat
- Go to plugins
- Click on Twilio
- Provide your Account SID and Account Token
- Choose a Phone Number
Troubleshooting
I don't receive any SMS in Crisp
In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.
- Connect to the Twilio Console
- Go to your Phone Numbers
- Check the webhooks
- Ensure the webhook is starting with https://plugins.crisp.chat/urn:crisp.im:twilio:0/
I can't reply to my users
Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.
Updated on: 28/02/2025
Thank you!