Articles on: Integrations

How to setup the Twilio Plugin

Integrate with Twilio to connect with users using SMS messages


Twilio integration is available from the Crisp Essentials plan



Link Crisp with Twilio


  • Go to app.crisp.chat
  • Go to plugins
  • Click on Twilio
  • Provide your Account SID and Account Token
  • Choose a Phone Number


Troubleshooting


I don't receive any SMS in Crisp


In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.



Ensure Webhook is selected in the list


I can't reply to my users


Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.

Updated on: 28/02/2025

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