How can I schedule when to be seen online/offline?
Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether or not they can obtain a quick reply for instance.
You can enable/disable the "Availability schedule". This feature lets you configure days and hour during which you wish to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule.
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to the Settings from the bottom-left corner.
Navigate to Account > Availability
Toggle the Enable availability schedule option
Configure your "online" days and hours.
Your availability preferences are auto-saved
Note: The "Invisible" mode must be disabled to configure these preferences.
In this case please, enable only Set me available when using the app. In this case, ensure your availability schedule is disabled, otherwise, you will be considered as online during your working hours.
In that case, you can enable the "Available on schedule".
No problem! Simply enable the "Force offline" option.
No problem! Simply enable the "Force offline" option.
We have you covered. You can ask your team to also configure their Availability schedule, and follow this quick guide to automatically hide the chatbox while your support is offline
Our Chatbot plugin will be delighted to hear this. We've cooked a dedicated guide to assist you in the setup
Simply visit this article for details about setting up an out-of-office responder
If the Crisp app shows your are offline and you think there is something wrong, please follow these instructions:
Crisp is on a 24h hours format. So let's say you work from 9am to 6pm, you will have to schedule Crisp from 09:00 to 18:00.
The schedule is on a per-day basis. If your shift starts at 13:00 and ends at 03:00 in the morning, you will have to create two different schedules: 13:00 to 23:59 and from 00:00 to 03:00
You can enable/disable the "Availability schedule". This feature lets you configure days and hour during which you wish to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule.
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to the Settings from the bottom-left corner.
Navigate to Account > Availability
Toggle the Enable availability schedule option
Configure your "online" days and hours.
Your availability preferences are auto-saved
Note: The "Invisible" mode must be disabled to configure these preferences.
Some use cases
I only want to be online when my tab is opened
In this case please, enable only Set me available when using the app. In this case, ensure your availability schedule is disabled, otherwise, you will be considered as online during your working hours.
I want to be online only during my working hours
In that case, you can enable the "Available on schedule".
I want to be permanently offline
No problem! Simply enable the "Force offline" option.
I want to be permanently offline
No problem! Simply enable the "Force offline" option.
I'd like to hide the chatbox while the support is away
We have you covered. You can ask your team to also configure their Availability schedule, and follow this quick guide to automatically hide the chatbox while your support is offline
I'd like to setup a chatbox responder while the support is away
Our Chatbot plugin will be delighted to hear this. We've cooked a dedicated guide to assist you in the setup
Simply visit this article for details about setting up an out-of-office responder
Troubleshooting
If the Crisp app shows your are offline and you think there is something wrong, please follow these instructions:
Crisp is on a 24h hours format. So let's say you work from 9am to 6pm, you will have to schedule Crisp from 09:00 to 18:00.
The schedule is on a per-day basis. If your shift starts at 13:00 and ends at 03:00 in the morning, you will have to create two different schedules: 13:00 to 23:59 and from 00:00 to 03:00
Updated on: 24/10/2024
Thank you!