Articles on: My Account

How to edit my profile and add a profile picture?

Completing your Crisp profile helps your teammates and customers to learn more about you.

Here's how to add details about yourself, upload a photo, and set your language

Go to
Reach out to your settings
Click on "Account"
Edit your information

Here is the menu where you can edit your profile

If you upload a new profile picture, your clients won't see your new picture until you send a message


Crisp does not want to save

Please ensure both your first name and last name are provided

Email already taken

You may already register before using the same email. What we suggest is to go to to recover the password

My avatar is not updating on the chatbox

Crisp is not updating your avatar immediately on the chatbox. It requires sending a message to a visitor first to update the cache.

Also, Crisp is not updating messages already sent.

Tip: try using incognito mode, to be considered as a new visitor on your own website

Updated on: 13/06/2022

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