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How can I schedule when to be seen online/offline?
Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. You can enable/disable a mode that we call "Availability schedule". This feature lets you configure days and hour timespans you want to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule. ?
Agents can either be website owners or website members. You can easily switch agents from a role to another, provided you have the owner role. How to change agent roles To change the role of an agent, you may follow those steps: Go to: https://app.crisp.chat Go to your settings: click on the settings icon Click on "Websites" Pick your website Go to "Operators in the team" Click on "Member" or "Owner" to toggle the role Confirm you want to chan
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Common account-related questions
How do email notifications work?
Crisp notifies you of pending (unread) messages from your visitors. Email notifications are not delivered to your inbox in real-time (eg: right when you receive a message); thus you may wonder why. Crisp waits for 1 minute and 30 seconds before it delivers any notification email to operators for pending messages. You receive email notifications only for messages that don't get read before that 4 minutes delay. If the pending message gets read before that delay, no email will be deliver
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How can I always appear as online?
Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. If, however, you would like to disable the online/offline automatic schedule, based on hours and days you can configure, Crisp provides a way to always appear as online. ![You can disable the online/offline automatic schedule in Availability schedule](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/appear-alway
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