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Everything related to your account: avatar, password, notifications & more.
What's Crisp EU GDPR compliance status?
The European Union General Data Protection Regulation (GDPR) is a regulation that aims at unifying EU member state data privacy regulations into a single regulation, enforced on the EU single market. This article describes the GDPR compliance status of Crisp. | If your company needs to ensure it is GDPR-compliant, it also needs to ensure its providers (ie. Crisp) are also GD
How can I schedule when to be seen online/offline?
Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. You can enable/disable a mode that we call "Availability schedule". This feature lets you configure days and hour timespans you want to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule. You can enable the online/offline automatic schedule in Availability schedule(https://storage.crisp.
How do email notifications work?
Crisp notifies you of pending (unread) messages from your visitors. Email notifications are not delivered to your inbox in real-time (eg: right when you receive a message); thus you may wonder why. Crisp waits for 1 minute and 30 seconds before it delivers any notification email to operators for pending messages. You receive email notifications only for messages that don't get read before that 4 minutes delay. If the pending message gets read before that delay, no email will be deliver
I lost my password. How can I recover my account?
You can recover your password straight from the Crisp app. This article helps you recover your account and change your password. 1. Go to the Crisp app First of all, go to the Crisp app password recovery page: https://app.crisp.chat/initiate/recover/ Password recovery form 2. Check your emails Once you submit the password recovery form, we'll send you an email with a t
How can I always appear as online?
Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. If, however, you would like to disable the online/offline automatic schedule, based on hours and days you can configure, Crisp provides a way to always appear as online. You can disable the online/offline automatic schedule in Availability schedule(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/69ab218a
How to set my dashboard in a different language
| Crisp is auto-detecting your locale based on your browser settings Manually change my account to a new language Go to https://app.crisp.chat/settings/account/ Pick your language in the list ||| Notice that will change your dashboard language only. To change the chatbox language, please go to https://help.crisp.chat/en/article/how-can-i-change-the-chatbox-language-1snv3e4/
How to sign my GDPR Data Processing Agreement (DPA)?
Companies using Crisp and handling European user data (ie. people living in the European Union) may need to sign a Data Processing Agreement (also called DPA), as part of GDPR requirements. This article explains how to get and sign your DPA. | You may be looking for our article on Crisp GDPR compliance status. || To sign your DPA, you need to get it f
How to edit my profile
Completing your Crisp profile helps your teammates and customers to learn more about you. Here's how to add details about yourself, upload a photo, and set your language Use a computer and go to https://app.crisp.chat/settings/account/ Update your information || If you upload a new profile picture, your clients won't see your new picture until you send a message Troubleshooting Crisp does not want to save Please ensure both your first name and last name are provided Ema
How can I close & delete my Crisp account?
You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard. ||| Before you start, please be reminded that there is no coming back after you delete your account on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a Crisp account with your email after your current account has been closed. || Before you proceed, [make sure to retrieve any i
How can I change agent roles (owner or member)?
Agents can either be website owners or website members. You can easily switch agents from a role to another, provided you have the owner role. How to change agent roles To change the role of an agent, you may follow those steps: Go to: https://app.crisp.chat Go to your settings: click on the settings icon Click on "Websites" Pick your website Go to "Operators in the team" Click on "Member" or "Owner" to toggle the role Confirm you want to chan