Profile and preferences

• How to your Crisp profile and update your avatar

  Learn how to update your Crisp profile details, account language, and profile picture. Completing your Crisp profile helps teammates recognize you in the dashboard and gives customers a clearer identity when you reply to conversations. Edit your profile You can update your profile information from your account settings. To edit your profile: Go to Crisp. Open Settings from the bottom-left corner. Navigate to **SettingFew readers

• How to change the language of the Crisp dashboard

  Learn how to change the language used in your Crisp dashboard. Crisp automatically detects your dashboard language from your browser settings, but you can override it from your account settings whenever you prefer another language. Change your dashboard language This setting changes the language used in your Crisp dashboard for your account only. It does not change the language visitors see in the chatbox. To choose your dashboard language: Go to [Crisp]Few readers

• How to activate the Dark Theme

  Learn how to switch your Crisp dashboard to Dark Mode from your account settings. Dark Mode changes the appearance of your Crisp dashboard for your own account. It is useful if you prefer a darker interface while working in the Inbox or settings. Activate Dark Mode You can enable Dark Mode directly from your Crisp account interface settings. To activate Dark Mode: Go to Crisp Open Settings from the bottom-left corner NavFew readers

• How to schedule when to appear online & offline

  Learn how to schedule when your Crisp account appears online or offline. Your Crisp availability controls whether visitors see support as online or away, and it can also affect assignment and routing behavior. Use the availability schedule when you want Crisp to follow your working hours instead of relying only on whether the app is open. Configure your availability schedule The availability schedule lets you define the days and hours when your account should appeaSome readers

• How to always appear online

  Learn how to configure your Crisp availability so you can appear online all the time. If you want Crisp to treat you as online permanently, you can use your personal availability schedule. This is useful for specific routing setups or teams that always want at least one operator to appear available. Set yourself as always online The availability schedule lets you define when your account should appear online. To appear online permanently, configure the scheduleFew readers

• How do email notifications work

  Learn when Crisp sends email notifications for unread conversations, who receives them, and where to manage the setting. Email notifications are a fallback notification channel in Crisp. They help you catch pending visitor messages when nobody has opened the conversation in time, without flooding your inbox while your team is already active in the app. How email notifications are sent Crisp waits 3 minutes before sending an email notification for a pending unreSome readers

Workspaces and teammates

• How to manage multiple workspaces under the same account

  Learn how Crisp accounts can manage several workspaces without signing out or creating separate logins. A Crisp account is personal and can be connected to multiple workspaces. This lets one person manage several brands, teams, or inboxes from the same login while keeping each workspace configuration and subscription separate. How the Crisp account system works At Crisp, accounts and workspaces are separate. Your account is the identity you use to log in, while a wSome readers

• How to invite other agents to my Crisp workspace

  Invite teammates to your workspace so they can access the Inbox and start collaborating with you. If you want other people on your team to answer conversations, they first need to be invited to the workspace. You can do this directly from the workspace settings by entering their email address and choosing the appropriate role. Invite a teammate Go to Crisp, then open Settings → Workspace Settings → Operators and Teams. ${color}[#Popular

• How to change agent roles (Owner vs Member)

  Learn how to switch a Crisp agent between Owner and Member, and how each role affects workspace permissions. Crisp workspaces use roles to control who can manage sensitive settings. Owners can administer the workspace, while Members can work in the Inbox without having access to every critical configuration option. Change an agent role Only an Owner can change another agent's role. Use this setting when a teammate needs more or less access to workspace administFew readers

• How to remove an agent from my workspace

  Removing an agent from a workspace immediately revokes their access to that workspace and its conversations. If someone leaves the team or should no longer access the Inbox, an owner can remove them from the workspace settings. This does not delete their Crisp account globally. It only removes their access to the specific workspace. Only workspace owners can remove agents. Remove an agent from the workspace Open Crisp. Go to **SFew readers

Account access

• How to recover your Crisp account password

  Learn how to recover access to your Crisp account and set a new password safely. If you forgot your password, you can request a recovery email from the Crisp login flow. Once you are back in your account, you can update your password from your account security settings. Recover your password Use the password recovery page when you cannot log in with your current password. To recover your account: Open the [Crisp password recovery page](https://app.crispFew readers

Account and workspace troubleshooting

• How to troubleshoot account and workspace creation issues

  Troubleshoot errors that prevent you from creating a Crisp account, creating a workspace, or adding a new workspace. Account and workspace creation can be blocked by regional availability, abuse-prevention checks, VPN usage, or network reputation. The checks below help you retry from a clean setup before contacting support. Understand the errors You may see one of these messages when creating an account or workspace: Common error messages: **`You have been fFew readers

• How to troubleshoot operator avatars not uploading

  Fix cases where your Crisp profile picture does not appear updated in the chatbox or previous messages. Avatar updates can look delayed because Crisp distinguishes your personal profile picture from the workspace icon, and previously sent messages keep the avatar they had when they were sent. Update the avatar from the right place Make sure you changed your account avatar, not the workspace icon. The workspace icon is used for different branding surfaces and doFew readers

Account and workspace deletion

• How to delete a workspace

  Delete a workspace only when you are absolutely sure it is the right one, because the action is permanent. Removing a Crisp workspace deletes its data and cancels any active subscription attached to it. Before doing it, make sure you are the workspace owner, that every other agent has been removed, and that you are acting on the correct workspace. Deleting a workspace is irreversible. Once confirmed, its data cannot be recovered. Check the prerequisites BeforeFew readers

• How to delete your Crisp account

  Learn how to permanently delete your Crisp account and what to check before starting the deletion flow. Deleting a Crisp account is permanent. Before removing your user account, you need to leave or delete the workspaces attached to it, cancel active subscriptions, and keep any billing documents you still need. Account deletion cannot be undone. Once your Crisp account is deleted, its data is permanently removed from Crisp servers and cannot be recovered. ${color}[#0080dd](BeforeSome readers