Account profile and preferences

• How can I schedule when to be seen online/offline?

  Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. You can enable/disable a mode that we call "Availability schedule". This feature lets you configure days and hour timespans you want to be seen as "online". You will be seen as "offline" on days and hours that are off-schedule. You can enable the online/offline automatic schedule in Availability schedule (https://storage.crisp.Some readers

• How to edit my profile and add a profile picture?

  Completing your Crisp profile helps your teammates and customers to learn more about you. Here's how to add details about yourself, upload a photo, and set your language Go to https://app.crisp.chat Reach out to your settings Click on "Account" Edit your information Here is the menu where you can edit your profileFew readers

• How to set my dashboard in a different language

  Manually change my account to a new language Go to https://app.crisp.chat/settings/account/ Pick your language in the listFew readers

Access your Crisp account

• I lost my password. How can I recover my account?

  You can recover your password straight from the Crisp app. This article helps you recover your account and change your password. 1. Go to the Crisp app First of all, go to the Crisp app password recovery page: https://app.crisp.chat/initiate/recover/ Password recovery form 2. Check your emails Once you submit the password recovery form, we'll send you an email with a temporary passwordFew readers

Manage your Crisp account

• How can I close & delete my Crisp account?

  You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard. Before removing your account, please follow thoseSome readers

Account access to Crisp inboxes

• How to manage multiple inboxes under the same account

  Crisp allows to manage multiple inboxes using the same account/email, so you don't have to logout to reply to customers. How the Crisp account system works At Crisp, all the accounts are individual and can be connected to multiple websites. For instance, an account john@doe.com can be attached to different inboxes. If John creates a new company, he will be able to use the same account to manage acme.com and example.com. Acme.com and example.com can have different subscriFew readers

• How can I change agent roles (owner or member)?

  Agents can either be website owners or website members. You can easily switch agents from a role to another, provided you have the owner role. How to change agent roles To change the role of an agent, you may follow those steps: Go to: https://app.crisp.chat Go to your settings: click on the settings icon Click on "Websites" Pick your website Go to "Operators in the team" Click on "Member" or "Owner" to toggle the role Confirm you want to chanFew readers

Common account-related questions

• How do email notifications work?

  Crisp notifies you of pending (unread) messages from your visitors. Email notifications are not delivered to your inbox in real-time (eg: right when you receive a message); thus you may wonder why. Crisp waits for 3 minutes before delivering an email notification to operators for pending messages. You receive email notifications only for messages that don't get read before that 3 minutes delay. If the pending message gets read before that delay, no email will be delivered. This delayFew readers

• How can I always appear as online?

  Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online. If, however, you would like to disable the online/offline automatic schedule, based on hours and days you can configure, Crisp provides a way to always appear as online. You can disable the online/offline automatic schedule in Availability schedule (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/appear-alwayFew readers