I lost my password. How can I recover my account?

You can recover your password directly from the Crisp app. This article helps you recover your account and change your password.

1. Go to the Password recovery page: https://app.crisp.chat/initiate/recover/

2. Check your emails. Once you submit the password recovery form, we'll send you an email with a temporary password or password recovery link.

Note: if you don't receive the email, check your spam folder. The recovery email is temporary and won't last long.

3. Log in and set a new password.

Once you are back in your account, go to Settings → Account → Account Information.

In the Security section, you can define a new password.

If you signed up with Google

If your account was created with Google, it does not have a password set by default.

If you can still access your account from the web app, go to Settings → Account → Account Information and set a password there. You can then use that email address and password to sign in.

If you originally signed up with Google and later changed the email address on the account, Google SSO and regular password recovery may stop working. In that case, contact support and provide:

• the current email address on the account
• the original Google email address used when signing up

Support can then help you recover access, for example by sending a password reset email to the current account email.

If password recovery works but you still cannot log in

If you reset your password successfully but are asked for a login code that never arrives, the issue may be related to two-factor authentication rather than your password.

In that case:

• make sure you are checking the correct inbox and spam folder
• if you still cannot receive the code, contact support to recover access to your account

That's all! You should have recovered your Crisp account now. If your issue persists, don't hesitate contacting us

You can also find the option to recover your password directly from the Login screen:

Updated on: 14/04/2026