The chatbot builder helps you to create your own AI chatbot. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). With our bot builder you can craft answers coming from any channels website, Messenger, Instagram, WhatsApp, Line or SMS, etc.

This guide goes into explaining how to add a chatbot to your website, and how you can get the most out of it. Our AI-powered chatbot software comes with a no-code AI chatbot builder so you can build chatbot scenarios without any coding skills.

To access the chatbot plugin and install it, simply go to Plugins > Bot.
You can also now directly find it in the Automation menu from the left navigation bar, for a quick access

A chatbot is different from a live chat widget, if you're looking for ways to add a chat widget to your website, please click here.

Video tutorial: How to create a Human-like chatbot for my website

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Add a chatbot for Instagram DM

➡️ click here to follow the tutorial.

Create an AI chatbot with WhatsApp Business

➡️ Click here to access a detailed tutorial

Create a chatbot for Meta Business Messenger

➡️ Click here to follow a guide that will walk you through.

Add a chatbot to Line

You want to create a chatbot for Line? No problem, you have to connect Crisp to Line first, click here to follow the tutorial

Once it's done, just enable the channel at the beginning of your chatbot scenario, as shown in the screenshot below ⬇️

Create a chatbot for Viber

You want to create a chatbot for Viber? No problem, you have to connect Crisp to Viber first, click here to follow the tutorial

Create an email chatbot

You are receiving a lot of emails? Using the Crisp Bot plugin, you can craft workflows which let you create an email chatbot. To get started, you will need to connect your emails to your Crisp inbox, click here to follow the tutorial.

Create an FAQ Chatbot powered by AI

Through AI-powered features, Crisp AI Chatbot combines the power of FAQ articles and artificial intelligence to recommend articles automatically. It's super powerful as it makes your team much more productive.

If you want to create an FAQ Chatbot, click here to follow the tutorial

Updated on: 02/07/2025