Learn how to connect Viber to Crisp so your team can reply to Viber customers from a shared Inbox.

The Viber integration connects a Viber bot to Crisp. Once connected, Viber messages appear in your Crisp Inbox, where your team can collaborate, use shortcuts, and keep customer context in one place.

Create a Viber bot

First, create a bot from the Viber Partners portal. An active Viber account is required.

Once the bot is created, Viber provides a Token. Keep it available, as you will paste it into Crisp in the next step.

Connect Viber to Crisp

1. Go to Crisp.
2. Open Plugins → Viber.
3. Paste the Viber Token into the plugin settings.
4. Click Connect with Viber.

Your Viber bot is now connected to Crisp, and your team can handle Viber conversations from the Inbox.

Configure Viber settings

The Viber plugin can show a welcome message to users. This is disabled by default, but you can enable it and write your own message.

1. Go to Crisp.
2. Open Plugins → Viber → Configure the plugin.
3. Enable the welcome message preference.
4. Type your message and click outside the input to save it.

Use Crisp features with Viber

Once Viber is connected, use your usual Crisp tools to keep conversations efficient and organized.

Recommended next steps:

• Use message shortcuts → answer common questions faster and include customer data when useful
• Create workflows → collect information or guide customers before an operator replies
• Use private notes and mentions → collaborate internally without exposing notes to visitors
• Create custom filters → filter conversations with the viber segment when you want a Viber-only view

Updated on: 03/05/2026