How to connect Aircall with Crisp?
Phone calls is still one of the most frequent channel customers use to get in touch with companies. By connecting Aircall to Crisp, you can now receive and start phone calls straight from your Crisp inbox. Here is how.
How does the integration work?
The list below describes the features included in the Aircall <> Crisp Integration, you can find more information on the integration listing.
When a call is received on Aircall, a conversation will be created in Crisp to notify the operators. If there is an existing Aircall conversation, new calls will land in the same conversation.
Call started and Call ended events will be logged in the conversation.
Voice mail recordings will be logged in Crisp.
Notes left on an call within the Aircall app will be logged into Crisp as a note too.
Tags left in Aircall will be added as Segments in Crisp.
Contacts will be synced from Aircall to Crisp and vice versa.
Initiate and receive calls directly from the Crisp Inbox.
Open a Crisp conversation directly from Aircall call.
Send and receive SMS messages from Aircall numbers.
Connecting Aircall
Through this guide, you'll get everything you need to get your Aircall account connected to Crisp. You don't have an account on Aircall? Get in touch with us so you can benefit from our incredible partnership offer.
To enable this integration, you need to be using the Essentials or Plus plan.
To centralize all your channels into Crisp, you still need to connect your phone system, which now possible thanks to Aircall. Before going through, make sure you're on the Essentials or Plus plan and that you are an Admin in your inbox .
Once you're ready, follow the simple steps below:
Log in the Crisp dashboard.
Go to the plugins section in the left sidebar.
Search for "Aircall" in the search bar at the top center of your screen and click on "view details".
Click on the "install" button
Click on the "Connect to Aircall" button
Fill in your Aircall credentials if not connected already logged in
Authorize Crisp access to your Aircall account
Add numbers if you have some already created, or select "Skip for now" and add the numbers later.
That's it. Aircall is now connected to Crisp.
Once you're logged in Aircall, you have two choices:
Create a phone number straight in Aircall
Port an existing phone number to your Aircall account
Now that the app is installed on Crisp and connected to Aircall, here is how you can create a phone number on Aircall.
Click on "Create a Number"
Select the country code you need and the number type
Choose the geographical location you want your number to have
Name your phone number
Add agents to this phone number (Optional)
Click on "Create Number"
Congrats 🎉 Your phone number has been created, you can now set it up.
If you already have the Crisp integration installed, and you have created a phone number or ported a new phone number to your Aircall account, go to your phone number settings and click on "integrations".
The agents on your team can use the same phone line simultaneously!
Once you've added the integration to your phone number, you're good to go. You can now go back to your Crisp inbox and look for the Aircall widget in the right sidebar of each conversation.
Thanks to Crisp <> Aircall integration, you can start to answer phone calls from Crisp and build a true multichannel inbox. To do so, you'll need to have the Aircall widget open in your Crisp inbox.
The widget is known as the dialer in Aircall's world. The dialer will need it to be open before the calls start to make it work and see incoming call ring in Crisp. You can open the dialer from the right sidebar and minimize it so it doesn't annoy your agents that can still handle other conversations. You can also resize the modal by clicking on the edges of the modal.
In order to be able to send or receive messages with an Aircall number it is required to be from one of the following countries; US, Canada, the UK, France, Australia or Germany. If you have a compatible number, you can continue with the following steps.
Connect your SMS number to the Crisp integration if it is not connected already.
Go to the the Aircall plugin in Crisp > Plugins > Aircall > SMS Numbers and toggle the switch to enabled your number for SMS messaging.
Once this is enabled, you will be able to send/receive messages directly from Crisp.
Once numbers are connected to Crisp, they won't be able to send or receive messages via Aircall apps. Additionally, if you plan to remove the Aircall plugin on Crisp, be sure to disable your SMS number first to allow the number to be used in Aircall apps again.
If you prefer to use the Aircall apps for messaging, messages can still be logged in Crisp by enabling the preference to receive all SMS messages in Plugins > Aircall > Preferences > All SMS Messaging.
In order to use Crisp to respond to SMS messages, your Aircall account must be on the Professional plan, otherwise you may encounter this error. If you're already on the Aircall Professional plan and you still encounter this error, please contact our support and we'll be happy to help!
The SMS numbers will only be listed in the plugin settings if the numbers are connected to the integration in Aircall and the user who connected the plugin is assigned to the number. You can see you last connected the Aircall integration by going to Plugins > Aircall > Settings and it will say the users name on the top right.
In order to use your SMS number back in Aircall, you will need to disable the SMS number in Crisp first. If you have already deleted the Aircall plugin on Crisp, you will need to first reinstall the plugin to disable the SMS number. Once the number is disabled, make sure you can use it in Aircall, then you can re-remove the plugin.
How does the integration work?
The list below describes the features included in the Aircall <> Crisp Integration, you can find more information on the integration listing.
When a call is received on Aircall, a conversation will be created in Crisp to notify the operators. If there is an existing Aircall conversation, new calls will land in the same conversation.
Call started and Call ended events will be logged in the conversation.
Voice mail recordings will be logged in Crisp.
Notes left on an call within the Aircall app will be logged into Crisp as a note too.
Tags left in Aircall will be added as Segments in Crisp.
Contacts will be synced from Aircall to Crisp and vice versa.
Initiate and receive calls directly from the Crisp Inbox.
Open a Crisp conversation directly from Aircall call.
Send and receive SMS messages from Aircall numbers.
Connecting Aircall
Through this guide, you'll get everything you need to get your Aircall account connected to Crisp. You don't have an account on Aircall? Get in touch with us so you can benefit from our incredible partnership offer.
How to install the Aircall integration?
To enable this integration, you need to be using the Essentials or Plus plan.
To centralize all your channels into Crisp, you still need to connect your phone system, which now possible thanks to Aircall. Before going through, make sure you're on the Essentials or Plus plan and that you are an Admin in your inbox .
Once you're ready, follow the simple steps below:
Log in the Crisp dashboard.
Go to the plugins section in the left sidebar.
Search for "Aircall" in the search bar at the top center of your screen and click on "view details".
Click on the "install" button
Click on the "Connect to Aircall" button
Fill in your Aircall credentials if not connected already logged in
Authorize Crisp access to your Aircall account
Add numbers if you have some already created, or select "Skip for now" and add the numbers later.
That's it. Aircall is now connected to Crisp.
Adding a number in Aircall
Once you're logged in Aircall, you have two choices:
Create a phone number straight in Aircall
Port an existing phone number to your Aircall account
How to create a phone number on Aircall?
Now that the app is installed on Crisp and connected to Aircall, here is how you can create a phone number on Aircall.
Click on "Create a Number"
Select the country code you need and the number type
Choose the geographical location you want your number to have
Name your phone number
Add agents to this phone number (Optional)
Click on "Create Number"
Congrats 🎉 Your phone number has been created, you can now set it up.
How to connect an Aircall number to Crisp?
If you already have the Crisp integration installed, and you have created a phone number or ported a new phone number to your Aircall account, go to your phone number settings and click on "integrations".
The agents on your team can use the same phone line simultaneously!
Once you've added the integration to your phone number, you're good to go. You can now go back to your Crisp inbox and look for the Aircall widget in the right sidebar of each conversation.
How to answer phone calls from Crisp?
Thanks to Crisp <> Aircall integration, you can start to answer phone calls from Crisp and build a true multichannel inbox. To do so, you'll need to have the Aircall widget open in your Crisp inbox.
The widget is known as the dialer in Aircall's world. The dialer will need it to be open before the calls start to make it work and see incoming call ring in Crisp. You can open the dialer from the right sidebar and minimize it so it doesn't annoy your agents that can still handle other conversations. You can also resize the modal by clicking on the edges of the modal.
How can I send/receive messages from Aircall?
In order to be able to send or receive messages with an Aircall number it is required to be from one of the following countries; US, Canada, the UK, France, Australia or Germany. If you have a compatible number, you can continue with the following steps.
Connect your SMS number to the Crisp integration if it is not connected already.
Go to the the Aircall plugin in Crisp > Plugins > Aircall > SMS Numbers and toggle the switch to enabled your number for SMS messaging.
Once this is enabled, you will be able to send/receive messages directly from Crisp.
Once numbers are connected to Crisp, they won't be able to send or receive messages via Aircall apps. Additionally, if you plan to remove the Aircall plugin on Crisp, be sure to disable your SMS number first to allow the number to be used in Aircall apps again.
If you prefer to use the Aircall apps for messaging, messages can still be logged in Crisp by enabling the preference to receive all SMS messages in Plugins > Aircall > Preferences > All SMS Messaging.
Troubleshooting
When I try to send an SMS message I receive the error "The messaging public API is not enabled for this company", why?
In order to use Crisp to respond to SMS messages, your Aircall account must be on the Professional plan, otherwise you may encounter this error. If you're already on the Aircall Professional plan and you still encounter this error, please contact our support and we'll be happy to help!
I would like to enabled my SMS number in Crisp, but it is not listed under the SMS numbers in the plugin settings, why?
The SMS numbers will only be listed in the plugin settings if the numbers are connected to the integration in Aircall and the user who connected the plugin is assigned to the number. You can see you last connected the Aircall integration by going to Plugins > Aircall > Settings and it will say the users name on the top right.
I have deleted the Aircall plugin on Crisp but I still cannot use my SMS number in Aircall, why?
In order to use your SMS number back in Aircall, you will need to disable the SMS number in Crisp first. If you have already deleted the Aircall plugin on Crisp, you will need to first reinstall the plugin to disable the SMS number. Once the number is disabled, make sure you can use it in Aircall, then you can re-remove the plugin.
Updated on: 04/11/2024
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