How to create a new conversation?
Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how.
This feature is accessible within any plan: from Basic to Unlimited
To create a conversation, you'll need:
Customer's name
Customer's email
Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio integration enabled.

Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.

Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.

And voilà!
This feature is accessible within any plan: from Basic to Unlimited
Create a new conversation
To create a conversation, you'll need:
Customer's name
Customer's email
Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio integration enabled.

Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.

Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.

And voilà!
Updated on: 13/06/2022
Thank you!