How to display channels contact information in the chatbox
Learn how to display alternative contact channels such as email, phone, WhatsApp, Instagram, Telegram, Messenger, and X in Crisp.
Contact information gives customers another way to reach your team when live chat is not enough. Some details can appear in emails sent by Crisp, while the full list can be shown from the Crisp Chatbox.
What contact channels can display
You can configure several contact channels from your workspace settings.
Available contact channels include:
- Phone number
- Facebook Messenger
- Telegram account
- X account
- WhatsApp number
- Instagram account
Some of these details can appear in emails Crisp sends when your team replies to customers, such as Call Us and Email Us.
Configure contact information
Go to Crisp, then open Workspace Settings → Contact Information.
From there, you can:
- Fill in the contact channels you want to display
- Leave unused channels empty
- Let Crisp save the changes automatically
What visitors will see
After you configure contact information, visitors can see the available channels from the Crisp Chatbox after a conversation has started.
Only add channels your team actively monitors. This keeps the contact experience clear and avoids sending customers to inactive inboxes or accounts.
Updated on: 03/05/2026
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