Changing the chatbox appearance

• How to customize my chatbox?

  Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat. Through this plugin, you'll be able to customize your live chat to make it fit with your brand identity. Our liPopular

• How can I change the chatbox color?

  With Crisp, you can select the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website. Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Appearance Select your favorite color among the option of the Color theme droPopular

• How to change to chatbox position to the left?

  Want to turn things around and display the hatbox on the left-side? Search no more, this is possible! Here's how to proceed: Go to the Crisp app Click on the Settings icon from the bottom-left navigation bar Navigate to Settings Chatbox Settings Chatbox Appearance Toggle the option "Reverse the position of the chatbox (Show on the left) Reverse the position of the chatbox (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/clSome readers

• How can I hide the "we are online" chatbox popup?

  Crisp allows you to hide the "We are online" tooltip shown to visitors when your status is "online" and the chatbox is minimized (closed). Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized. Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon NavigaFew readers

• How can I change the chatbox background?

  Looking to make things more colored and playful? Crisp of course allows you to choose your chatbox background, and add patterns :) Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Appearance Select your favorite pattern from the Chatbox background dropdown Pick your ideal patterns (https://storage.crisp.chat/users/helpdesk/website/87ae270Few readers

Preventing users from chatting

• How to hide the chat when everybody is offline?

  Crisp allows you to hide the Chat when everybody in your team is offline Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Behaviour Hide Chatbox Enable the Hide the chatbox if all operators are away option Shhh, we're offline!Few readers

• How to block the chat for specific IPs

  Crisp allows you to block the chatbox for some IPs, to prevent them from messaging you. Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Restrictions Click on the Add a blocked IP button Blocking an IPFew readers

• How to temporary hide the chat on my website

  Crisp allows you to hide the Chat from your website by clicking on a button. It can be useful during vacations. This is why we named it the Vacation Mode. Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Restrictions Enable the option Place support in Vacation mode (hide chatbox) This will disable the chatbox from all places it was installed.Few readers

• How to hide the chat on specific countries

  Crisp allows you to hide the chatbox for some countries. Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Restrictions Hide chatbox for countries Click on the Add a blocked country button and select the countries to block The chat will be blocked then for those countries. Blocking countries (https://storage.crisp.chat/users/helpdesk/websFew readers

Controlling the visibility of the chatbox

• How to hide the chatbox on some pages?

  Crisp allows you to hide the chatbox on some pages. Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Restrictions Hide chatbox on pages Click on the Add a blocked page button and select the countries to block The chat will be disabled for those pages. Disabling the chatbox on certain pages (https://storage.crisp.chat/users/helpdesk/wSome readers

• How to display Crisp only on few pages

  Crisp allows you to show the chatbox only on some pages. Here's how to proceed: Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Restrictions Show Chatboc only on pages Click the button Add an allowed page and specify the URLsFew readers

• How to hide the chat on mobile?

  Crisp allows you to hide the chatbox on mobile devices. Because, of course we do! Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from the bottom-left icon Navigate to Settings Chatbox Settings Chatbox Behaviour Enable Hide chatbox on mobile devices Mobile users hate that one simple trickFew readers

Emails customization

• How to append a custom signature in your emails?

  Crisp teams who migrated from an email-based customer-support workflow may be used to appending signatures to the emails they send (eg. containing their brand name, their company logo and their job title). Crisp lets you design your own signature, that gets appended to all emails sent by your operators, to your users. Required plan for Email Signature The Email Signature feature is available on the Crisp Essentials and Plus plans. You need to make sure your workspace is subscribeFew readers

Nice-to-have chatbox features

• How to remove "We run on Crisp" branded links?

  By default, we show We run on Crisp links in the chatbox and in emails we send to/from your visitors. De-branding is not possible during trials (even if it shows in the Plus features). Once you choose to continue using Crisp Plus after your trial, and thus you upgrade to paid Crisp Plus, the "We run on Crisp" label will disappear from your chatbox and email. The branding is removed as soon as your first payment iSome readers

• How to enable the video game?

  Did you know that... you only have two minutes to reply to a visitor before they leave. Crisp solved this by making a video game for your visitors! Here we flap How to enable Crispy Bird Here is how to enable it: Go to your Crisp dashboard Head over to the Settings section from the bottom-left Navigate to Settings Chatbox Settings ChaFew readers

• How to prevent displaying chatbox average response time?

  By default, Crisp shows statistics on your support response time in the live chat, before you reply to a user message. Below is an example of how it looks for the end user. Chatbox response time How to disable the average response time on your live chat? Here is how to proceed: Go to your Crisp dashboard Head over to the Settings from theFew readers

• How to hide the Chatbox "read" marker and composition animation for operator messages (Operator Privacy)?

  When your visitors chat with you and send you a message, they are notified that an agent has read their message in the chatbox by a "read" indicator. You may want to disable this indicator if you wish to avoid informing the user when an operator has read their message. It is also possible to disable the composition animation when your agents are composing a reply (the 3 little dots joyfully jumping and down) Here is how to disable the chatbox read marker and the composition animation: 1.Few readers