Changing the chatbox appearance

• How can I change the chatbox color?

  Crisp allows you to chose the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website. Changing the color of the chatbox does not affect how the live chat works. You can change the chatbox color in your website settings (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/chatbox-color1Popular

• How to customize my chatbox?

  Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat. Through this plugin, you'll be able to customize your live chat to make it fit with your brand identity. Our live chat (https://crisp.chat/en/livePopular

• How to change to chatbox position to the left?

  Crisp allows you to move the chatbox to the left. Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox appearance Toggle the option "Reverse the position of the chatbox Your chatbox is now reversed Toggle : Reverse the posSome readers

• How can I hide the "we are online" chatbox popup?

  Crisp allows you to hide the "We are online" white popup that is shown to visitors when your status is "online" and the chatbox is minimized (closed). Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized. You can disable the chatbox tooltip in Chatbox Configuration (https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/sSome readers

• How can I change the chatbox background?

  Crisp allows you to choose your chatbox background. You can force the chatbox background in your website settings Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox appearance Select your message in "ChFew readers

Preventing users from chatting

• How to hide the chat when everybody is offline?

  Crisp allows you to hide the Chat when everybody in your team is offline Check the option hide the chatbox if all operators are away Here's how to proceed: Login to: https://app.crisp.chat/ Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox Behavior Toggle onFew readers

• How to block the chat for specific IPs

  Crisp allows you to block the chatbox for some IPs. You can block the chat for specific IPs Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Hide chatbox from IPs" Fill your IPFew readers

• How to temporary hide the chat on my website

  Crisp allows you to hide the Chat from your website by clicking on a button. It can be useful during vacations. It's why we called it the "Vacation Mode" Check the option place support in vacation Here's how to proceed: Login to: https://app.crisp.chat/ Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites" and select the target website in the lisFew readers

• How to hide the chat on specific countries

  Crisp allows you to hide the chatbox for some countries. You can hide the chat for some countries Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Hide chatbox from countries"Few readers

Controlling the visibility of the chatbox

• How to hide the chatbox on some pages?

  Crisp allows you to hide the chatbox on some pages. You can block the chatbox on some pages We've made a short video that will show you how it works. Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the lSome readers

• How to display Crisp only on few pages

  Crisp allows you to show the chatbox only on some pages. You can show the chat only on few pages Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Add an allowed page" Your chFew readers

• How to hide the chat on mobile?

  Crisp allows you to hide the chatbox on mobile devices. You can block the chatbox on mobile devices Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox behavior Enable "Hide the chatbox on mobile devices" Your chatbox will nowFew readers

Emails customization

• How to append a custom signature in your emails?

  Crisp teams who migrated from an email-based customer-support workflow may be used to appending signatures to the emails they send (eg. containing their brand name, their company logo and their job title). Crisp lets you design your own signature, that gets appended to all emails sent by your operators, to your users. Required plan for Email Signature The Email Signature feature is available from Crisp Unlimited. You need to make sure your website is subscribed to that plan so that yFew readers

Nice-to-have chatbox features

• How to remove "We run on Crisp" branded links?

  By default, we show "We run on Crisp" links in the chatbox and in emails we send to/from your visitors. If, however, you'd like to hide those links and completely de-brand Crisp, we've got you covered!Some readers

• How to enable the video game?

  Did you know that... you only have two minutes to reply to a visitor before they leave. Crisp solved this by making a video game for your visitors! CrispyBird in action How to enable Crispy Bird Login to: https://app.crisp.chat/ Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox &Few readers

• How to prevent displaying chatbox average response time?

  By default, Crisp shows statistics on your support response time in the live chat, before you reply to a user message. Below is an example of how it looks for the end user. Response time in the chat box header How to disable the average response time on your live chat? Disable: Show activity metrics on the chatbox (https://storage.crisp.chat/users/helpdesk/website/87ae2703583Few readers

• How to hide the "read" marker in chatbox for operator messages? (operator privacy)

  When your visitors chat with you and send you a message, they get to know when an operator from your team reads it in a Crisp app. You may want to disable this Read indicator if you avoid telling the user when an operator reads a message. This will also hide the composing icon in the chatbox while an operator writes a message. Here's how to disable the chatbox read marker: Go to your Crisp dashboard In the sidebar, click on the Settings icon In the SFew readers