• English

Go to website

• How can I change the chatbox color?

  Crisp allows you to chose the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website. Changing the color of the chatbox does not affect how the Crisp chatbox works. You can change the chatbox color in your website settings **Here's how to proceeVery popular

• How to setup a Custom Email Domain?

  Custom Email Domain can be used to use your domain branding for all emails that Crisp sends to your users. Also, your users will be able to reply to your emails directly to your domain. This guide explains you how Custom Email Domain works, and how to setup it. Custom Email Domain is available in Crisp Unlimited, which comes with a ton of other handy features for teams.Very popular

• How to remove "We run on Crisp" branded links?

  By default, we show "We run on Crisp" links in the chatbox and in emails we send to/from your visitors. If, however, you'd like to hide those links and completely de-brand Crisp, we've got you covered!Popular

• How to hide the chatbox on some pages?

  Crisp allows you to hide the chatbox on some pages. You can block the chatbox on some pages Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Add a blocked page" Your chatboxPopular

• How can I hide the "we are online" chatbox popup?

  Crisp allows you to hide the "We are online" white popup that is shown to visitors when your status is "online" and the chatbox is minimized (closed). Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized. You can disable the chatbox tooltip in Chatbox Configuration(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YVPopular

• How to change to chatbox position to the left?

  Crisp allows you to move the chatbox to the left. Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox appearance Toggle the option "Reverse the position of the chatbox Your chatbox is now reversed ![Toggle : Reverse the posSome readers

• How to enable the video game?

  Did you know that? You have two minutes to reply to a visitor, before leaving. Crisp solved it by making a video game for your visitors! CrispyBird in action How to enable Crispy Bird Login to: https://app.crisp.chat/ Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list SelecSome readers

• How to customize my chatbox?

  Using Crisp, your chatbox can fit your brand. Using this article, learn how to customize your chat. Access the Plugin Login to: https://app.crisp.chat/ Go to the plugins in the left Tab Go to Customization Customize your chatbox ![](https://storage.crisp.chat/users/helpdesk/website/-JzqEmX5Some readers

• How can I change the chatbox background?

  Crisp allows you to chose your chatbox background. You can force the chatbox background in your website settings Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox appearance Select your message in "ChSome readers

• How to hide the chat when everybody is offline?

  Crisp allows you to hide the Chat when everybody in your team is offline Check the option hide the Chat if all operators are away Here's how to proceed: Login to: https://app.crisp.chat/ Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox Behavior Toggle onFew readers

• How to disable the chatbox average response time?

  By default, Crisp shows statistics on your support response time in the chatbox, before you reply to an user message. This is the average response time Here is the procedure to disable the average response time on your chatbox Disable: Show activity metrics on the chatbox(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/67209d16-d031-4871-9a1e-bdc793Few readers

• How to block the chat for specific IPs

  Crisp allows you to block the chatbox for some IPs. You can block the chat for specific IPs Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Hide chatbox from IPs" Fill yourFew readers

• How to hide the "read" marker in chatbox for operator messages? (operator privacy)

  When your visitors chat with you and send you a message, they get to know when an operator from your team read it in a Crisp app. You may want to disable this Read indicator if you want to avoid telling the user when an operator read a message. Here's how to disable the chatbox read marker: Go to your Crisp dashboard In the sidebar, click on the Settings icon In the Settings, select Websites, and then pick your website In your Website, click on "CFew readers

• How to hide the chat on mobile?

  Crisp allows you to hide the chatbox on mobile devices. You can block the chatbox on mobile devices Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox behavior Enable "Hide the chatbox on mobile devices" Your chatbox will nowFew readers

• How to display Crisp only on few pages

  Crisp allows you to show the chatbox only on some pages. You can show the chat only on few pages Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Add an allowed page" Your chFew readers

• How to hide the chat on specific countries

  Crisp allows you to hide the chatbox on some coutries. You can hide the chat on some countries Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox restrictions Click on "Hide chatbox from coutries" YoFew readers