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Adjust Crisp for your needs.
How can I change the chatbox color? 🎨
Crisp allows you to chose the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website. Changing the color of the chatbox does not affect how the Crisp chatbox works. You can change the chatbox color in your website settings **Here's how to procee
How to setup a Custom Email Domain?
Custom email domain can be used to use your domain branding for all emails that Crisp sends to your users. Also, your users will be able to reply to your emails directly to your domain. This guide explains you how custom email domain works, and how to setup it. Custom Email Domain is available in Crisp Unlimited, which comes with a ton of other handy features for teams. What Custom Email Domain do? The Custom Email Domain feature lets you **use your own domain for emails sent by Crisp t
How can I change the chatbox position on screen?
If you don't like the default position of the Crisp chatbox on the bottom right of the page, Crisp allows you to inverse the default position to get the chatbox on the bottom left of the page. Changing the chatbox position doesn't affect how the chatbox service works. You can get the Crisp chatbox to load on the left of the page Here's how to proceed: Login to: https:
How can I hide the "we are online" chatbox popup?
Crisp allows you to hide the "We are online" white popup that is shown to visitors when your status is "online" and the chatbox is minimized (closed). Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized. You can disable the chatbox tooltip in Chatbox Configuration(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV
How to remove "Powered by Crisp" branded links?
By default, we show "Powered by Crisp" links in the chatbox and in emails we send to/from your visitors. If, however, you'd like to hide those links and completely de-brand Crisp, we've got you covered! Here's how to remove powered by Crisp links: Go to: https://app.crisp.chat/ Go to the Plugins Marketplace (click on Plugins on the left bar) Search for "De-branding" Enable the plugin for all the websites you'd like Crisp links removed You're done!
How to put to chatbox on the left?
Crisp allows you to move the chatbox to the left. Toggle : Reverse the position of the chatbox Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox appearance Toggle the option "Reverse the position of t
How can I change the chatbox background?
Crisp allows you to chose your chatbox background. You can force the chatbox background in your website settings Here's how to proceed: Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox & Email settings Go to chatbox appearance Select your message in "Ch
How to enable the video game? 🐦
Did you know that? You have two minutes to reply to a visitor, before leaving. Crisp solved it by making a video game for your visitors! CrispyBird in action How to enable Crispy Bird Login to: https://app.crisp.chat/ Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list Selec
How to disable the chatbox average response time?
By default, Crisp shows statistics on your support response time in the chatbox, before you reply to an user message. This is the average response time Here is the procedure to disable the average response time on your chatbox Disable: Show activity metrics on the chatbox(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/67209d16-d031-4871-9a1e-bdc793
How to hide the "read" marker in chatbox for operator messages? (operator privacy)
When your visitors chat with you and send you a message, they get to know when an operator from your team read it in a Crisp app. You may want to disable this Read indicator if you want to avoid telling the user when an operator read a message. Here's how to disable the chatbox read marker: Go to your Crisp dashboard In the sidebar, click on the Settings icon In the Settings, select Websites, and then pick your website In your Website, click on "C
How to hide the chat when everybody is offline?
Crisp allows you to hide the Chat when everybody in your team is offline Check the option hide the Chat if all operators are away Here's how to proceed: Login to: https://app.crisp.chat/ Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites" and select the target website in the list Select Chatbox Behavior Toggle on
How to change your Helpdesk Favicon?
Your Helpdesk Favicon can be seen in browser tabs, as the tiny icons with the logo of your website. It is possible to change it. Your Crisp Helpdesk Favicon is the same as your Crisp website icon. If you need to change the Helpdesk Favicon, you need to change the icon (or logo) of your Crisp website. This is the Favicon of Crisp own Helpdesk (ours is the Crisp logo) **Here's