How can I change the chatbox color? 🎨
Crisp allows you to chose the color of your chatbox in a large set of predefined colors. Those colors match deliciously the overall look of the chatbox and allow you to adapt the chatbox to the design of your website.
Changing the color of the chatbox does not affect how the Crisp chatbox works.
You can change the chatbox color in your website settings
**Here's how to procee
Very popularHow to setup a Custom Email Domain?
Custom Email Domain can be used to use your domain branding for all emails that Crisp sends to your users. Also, your users will be able to reply to your emails directly to your domain.
This guide explains you how Custom Email Domain works, and how to setup it. Custom Email Domain is available in Crisp Unlimited, which comes with a ton of other handy features for teams.
| If you cannot or don't want to use our Custom Email Domain feature, you can still customize your Basic Email Domain, wh
Very popularHow can I change the chatbox position on screen?
If you don't like the default position of the Crisp chatbox on the bottom right of the page, Crisp allows you to inverse the default position to get the chatbox on the bottom left of the page.
Changing the chatbox position doesn't affect how the chatbox service works.
You can get the Crisp chatbox to load on the left of the page
Here's how to proceed:
Login to: https:
PopularHow to remove "We run on Crisp" branded links?
By default, we show "We run on Crisp" links in the chatbox and in emails we send to/from your visitors. If, however, you'd like to hide those links and completely de-brand Crisp, we've got you covered!
|| De-branding of the Crisp chatbox and emails comes with a paid Unlimited Plan.
||| De-branding is not enabled for Crisp Unlimited trials (even if it shows in the Unlimited features). Once you choose to continue using Crisp Unlimited after your trial, and thus you upgrade to paid Crisp Unli
PopularHow to hide the chatbox on some pages?
Crisp allows you to hide the chatbox on some pages.
You can block the chatbox on some pages
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictions
Click on "Add a blocked page"
Your chatbox
PopularHow can I hide the "we are online" chatbox popup?
Crisp allows you to hide the "We are online" white popup that is shown to visitors when your status is "online" and the chatbox is minimized (closed).
Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized.
You can disable the chatbox tooltip in Chatbox Configuration(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV
PopularHow to put to chatbox on the left?
Crisp allows you to move the chatbox to the left.
Toggle : Reverse the position of the chatbox
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox appearance
Toggle the option "Reverse the position of t
Some readersHow to enable the video game? 🐦
Did you know that? You have two minutes to reply to a visitor, before leaving. Crisp solved it by making a video game for your visitors!
CrispyBird in action
How to enable Crispy Bird
Login to: https://app.crisp.chat/
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Selec
Some readersHow can I change the chatbox background?
Crisp allows you to chose your chatbox background.
You can force the chatbox background in your website settings
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox appearance
Select your message in "Ch
Some readersHow to disable the chatbox average response time?
By default, Crisp shows statistics on your support response time in the chatbox, before you reply to an user message.
This is the average response time
Here is the procedure to disable the average response time on your chatbox
Disable: Show activity metrics on the chatbox(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/67209d16-d031-4871-9a1e-bdc793
Some readersHow to change your Helpdesk Favicon?
Your Helpdesk Favicon can be seen in browser tabs, as the tiny icons with the logo of your website. It is possible to change it.
Your Crisp Helpdesk Favicon is the same as your Crisp website icon. If you need to change the Helpdesk Favicon, you need to change the icon (or logo) of your Crisp website.
This is the Favicon of Crisp own Helpdesk (ours is the Crisp logo)
**Here's
Few readersHow to hide the chat when everybody is offline?
Crisp allows you to hide the Chat when everybody in your team is offline
Check the option hide the Chat if all operators are away
Here's how to proceed:
Login to: https://app.crisp.chat/
Go to your website settings: click on the Settings icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox Behavior
Toggle on
Few readersHow to hide the "read" marker in chatbox for operator messages? (operator privacy)
When your visitors chat with you and send you a message, they get to know when an operator from your team read it in a Crisp app. You may want to disable this Read indicator if you want to avoid telling the user when an operator read a message.
Here's how to disable the chatbox read marker:
Go to your Crisp dashboard
In the sidebar, click on the Settings icon
In the Settings, select Websites, and then pick your website
In your Website, click on "C
Few readersHow to hide the chat on mobile?
Crisp allows you to hide the chatbox on mobile devices.
You can block the chatbox on mobile devices
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox behavior
Enable "Hide the chatbox on mobile devic
Few readersHow to block the chat for specific IPs
Crisp allows you to block the chatbox for some IPs.
You can block the chat for specific IPs
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictions
Click on "Hide chatbox from IPs"
Fill your
Few readersHow to hide the chat on specific countries
Crisp allows you to hide the chatbox on some coutries.
You can hide the chat on some countries
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictions
Click on "Hide chatbox from coutries"
Yo
Few readersHow to include custom code on my Crisp Helpdesk?
Crisp let you to add custom HTML code so you can add third party scripts (Google Analytics, Mixpanel, etc)
Go you your Crisp dashboard
Go to app.crisp.chat
Go to your Settings
Helpdesk > Customize your Helpdesk
Include custom HTML code
Click Edit Included HTML code
Add your custom code(https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/6f2c8
Few readersHow to display Crisp only on few pages
Crisp allows you to show the chatbox only on some pages.
You can show the chat only on few pages
Here's how to proceed:
Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictions
Click on "Add an allowed page"
Your ch
Few readers
