Articles on: My Account

How to edit my profile and add a profile picture?

Completing your Crisp profile helps your teammates and customers to learn more about you.

Here's how to add details about yourself, upload a photo, and set your language

Go to https://app.crisp.chat
Open the Settings from the bottom-left corner
Head over to Settings > Account > Account Information
Edit your information directly

Adding account informations

If you upload a new profile picture, your clients won't see your new picture until you send a message

Troubleshooting

My preferences are not saved

Please ensure both your first name and last name are provided

Email is already taken

It will not been possible to use an email address already associated with another account. You may already register before using the same email.
What we suggest is to go to https://app.crisp.chat/initiate/recover/ to recover the password

My avatar is not updating on the chatbox

Crisp is not updating your avatar immediately on the chatbox. It requires sending a message to a visitor first to update the cache.
Also, Crisp is not updating messages already sent. This will appear on your next messages going forward.

Tip: try using incognito mode, to be considered as a new visitor on your own website

Updated on: 26/02/2025

Was this article helpful?

Thank you!