How to edit my profile and add a profile picture?
Completing your Crisp profile helps your teammates and customers to learn more about you.
Here's how to add details about yourself, upload a photo, and set your language
Go to https://app.crisp.chat
Reach out to your settings
Click on "Account"
Edit your information
If you upload a new profile picture, your clients won't see your new picture until you send a message
Please ensure both your first name and last name are provided
You may already register before using the same email. What we suggest is to go to https://app.crisp.chat/initiate/recover/ to recover the password
Crisp is not updating your avatar immediately on the chatbox. It requires sending a message to a visitor first to update the cache.
Also, Crisp is not updating messages already sent.
Tip: try using incognito mode, to be considered as a new visitor on your own website
Here's how to add details about yourself, upload a photo, and set your language
Go to https://app.crisp.chat
Reach out to your settings
Click on "Account"
Edit your information
If you upload a new profile picture, your clients won't see your new picture until you send a message
Troubleshooting
Crisp does not want to save
Please ensure both your first name and last name are provided
Email already taken
You may already register before using the same email. What we suggest is to go to https://app.crisp.chat/initiate/recover/ to recover the password
My avatar is not updating on the chatbox
Crisp is not updating your avatar immediately on the chatbox. It requires sending a message to a visitor first to update the cache.
Also, Crisp is not updating messages already sent.
Tip: try using incognito mode, to be considered as a new visitor on your own website
Updated on: 13/06/2022
Thank you!