Redirect emails from Gmail (G Suite) to Crisp
Crisp allows your team to redirect emails from Gmail (G Suite) to your Crisp Inbox. This is the easiest way to supercharge your email support at scale by integrating assignments, canned responses and get all the benefits of the Crisp features.
Connect to app.crisp.chat
Go to your website settings and click integrations
Go to Email Integration
Open Gmail application and click the gear icon in your inbox. Choose “See All Settings”.
Click Forwarding and Pop/IMAP and then Add a forwarding address
Paste your Crisp Email Redirection and click Next
You will receive a code in your Crisp Mailbox. Go to app.crisp.chat and use code you just received to verify your email redirection on gmail.com
Select “Forward a copy of incoming mail to Crisp Redirection Email. Choose what to do with the forwarded messages: keep them in your Gmail Inbox, mark them as “read”, archive or delete them.
Save Changes
Boom! You can now manage your emails right from Crisp!
If your company is running multiple emails, such as billing@company.com, sales@company.com, support@company.com, it is possible to manage all those emails into your Crisp inbox.
You can redirect all your different mailboxes to contact@acme.on.crisp.email. However, to help you organising your Crisp Inbox, it is possible to automatically add a segment for each mailbox. Appending +segment to your Crisp redirection will automatically add a segment. Think segments like tags, that will allow us to create custom filters, and differentiate your different emails. For instance, it will be possible using the Crisp Assign feature to route all messages from billing@company.com to specific agents.
To achieve this, you just need to add the segment at the end of your Crisp Redirection username.
For instance, if your redirection is contact@acme.on.crisp.email and you are using it for billing@acme.com, you can use contact+billing@acme.on.crisp.email as a redirection. It will automatically add the billing segment to all emails coming from billing@acme.com.
This way you can leverage all features using the segments system, such as the Crisp Chatbot, and Crisp Assignments.
You only want to send specific emails to your Crisp Mailbox? It's totally doable! For this, we will have to create a Gmail Filter.
Go to Filters and blocked addresses
Click Create a new filter
Create your filter. For instance, you could send all your contact form requests to Crisp.
Select your Crisp redirection from Forward it to and click Create Filter
Setting up forwarding in Gmail (G Suite)
1 - Retrieve your Crisp Email
Connect to app.crisp.chat
Go to your website settings and click integrations
Go to Email Integration
2 - Copy your Crisp Email
3 - Setup Gmail / G-Suite
Open Gmail application and click the gear icon in your inbox. Choose “See All Settings”.
Click Forwarding and Pop/IMAP and then Add a forwarding address
Paste your Crisp Email Redirection and click Next
You will receive a code in your Crisp Mailbox. Go to app.crisp.chat and use code you just received to verify your email redirection on gmail.com
Select “Forward a copy of incoming mail to Crisp Redirection Email. Choose what to do with the forwarded messages: keep them in your Gmail Inbox, mark them as “read”, archive or delete them.
Save Changes
Boom! You can now manage your emails right from Crisp!
Forwarding Multiple Mailboxes to Crisp
If your company is running multiple emails, such as billing@company.com, sales@company.com, support@company.com, it is possible to manage all those emails into your Crisp inbox.
You can redirect all your different mailboxes to contact@acme.on.crisp.email. However, to help you organising your Crisp Inbox, it is possible to automatically add a segment for each mailbox. Appending +segment to your Crisp redirection will automatically add a segment. Think segments like tags, that will allow us to create custom filters, and differentiate your different emails. For instance, it will be possible using the Crisp Assign feature to route all messages from billing@company.com to specific agents.
To achieve this, you just need to add the segment at the end of your Crisp Redirection username.
For instance, if your redirection is contact@acme.on.crisp.email and you are using it for billing@acme.com, you can use contact+billing@acme.on.crisp.email as a redirection. It will automatically add the billing segment to all emails coming from billing@acme.com.
This way you can leverage all features using the segments system, such as the Crisp Chatbot, and Crisp Assignments.
Forwarding just a part of your inbox (specific emails)
You only want to send specific emails to your Crisp Mailbox? It's totally doable! For this, we will have to create a Gmail Filter.
Go to Filters and blocked addresses
Click Create a new filter
Create your filter. For instance, you could send all your contact form requests to Crisp.
Select your Crisp redirection from Forward it to and click Create Filter
Updated on: 26/01/2023
Thank you!