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How can I close & delete my Crisp account?

You need your Crisp account, and all associated data removed? You can close your Crisp account permanently from your Crisp dashboard.

Before you start, please be reminded that there is no coming back after you delete your account on Crisp. All your data will be permanently removed from Crisp servers and will not be recoverable. You will still be able to create a Crisp account with your email after your current account has been closed.

Before removing your account, please follow those steps

Leave all the workspaces where you belong to. Go to the Settings > Workspace Settings > Operators and Teams, and then click to the red bin next to your name to leave
Cancel all your subscriptions
Make sure to retrieve any invoice
Delete all your billing methods from Settings > Biling > Cards

To delete your Crisp account, you may follow those steps:

Go to: https://app.crisp.chat
Go to your Settings by clicking the bottom-left icon
Navigate to Settings > Account > Account Information
At the bottom of the page, click on "Delete your account"
Enter your account email (used to double-confirm removal) and confirm
You will be redirected to the login page, your account is now closed & deleted

Deleting a Crisp account

Troubleshooting

If you are unable to delete your account because you are the last member of a workspace, you must first delete the workspace.

To do this, go to Settings → Workspace Settings → Danger Zone → Delete Workspace.

Once the workspace is deleted, you can then delete your user account.

If you encounter an error, try leaving the workspace first, then deleting it, before proceeding to delete your account.

Updated on: 18/12/2025

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