Crisp provides a Discord integration, that is included in our Essentials and Plus plans. The Discord integration lets you receive customer messages in a Discord channel. You can even answer from there.

How do I link Crisp to Discord?

You can link your existing Crisp website to Discord, by enabling the Essentials plan on the target website , and then configuring the Discord integration:

• Go to: https://app.crisp.chat
• Log in or create a Crisp account
• Go to the Plugins section (in the sidebar)
• Search for "Discord" and install the Discord plugin (it will prompt you to upgrade your plan if necessary)
• Go to the Discord plugin settings (click on the Discord plugin settings icon)
• Follow the instructions to connect Crisp to Discord
• After you finished configuring your plugin you should receive a message from the Crisp BOT in the appropriate channel:
  

FAQ: Discord integration

Why I'm not receiving Crisp messages on my Discord server?

• Check the Discord plugin settings page and ensure that a Discord channel is selected.
• Check that the Crisp Bot is still in your Discord server. If not, try to reconnect using the reconnect button on the settings page.

Are visitor messages sent/received on Discord still stored on my Crisp dashboard?

Yes, all messages (visitor + operator) are still stored on your Crisp dashboard , as they were before enabling Discord. You can still use the Crisp apps to search in chat history and manage your chats.

Can I still reply from the regular Crisp apps?

Yes. It's even better: you can have part of your team replying on Discord, while the other part uses Crisp apps. People on Discord can see messages sent from Crisp apps, and vice-versa.

Crisp synchronizes all messages for you between Crisp apps and integrations.

Do I need to add Crisp operators with Discord?

No. Messages sent from Discord use the sending Discord user profile. Thus, visitors can see the operator first name.

If you have a large team, there's no need to create a Crisp operator account for all of them. Crisp will automatically use their Discord profile if they start sending messages.

Which commands are available?

You can control some aspects of a Crisp conversation right from Discord.

Here is the list of the available commands, that you can enter in a conversation reply in Discord:

• Resolve conversation: !resolve
• Respond to a conversation: !reply <message_to_customer>

For instance, to forward a message in a conversation, reply !reply Hello John and the message will be sent to the corresponding conversation in Crisp.

The help command is available anywhere on your Discord server:

• See available commands: !help

Note that in order to use these commands you must Reply to a message in Discord

I have an issue, how do I get support?

We're sorry you're having issues with our Discord integration!

You can chat with us anytime, from our contact page .

Updated on: 28/02/2025