Crisp is integrated with Zapier so you can automate your customer workflow. Zapier helps you to connecte tools without any coding skills. That's the best way to use all the tools you love while using Crisp.

Integrate Zapier with Crisp

Crisp is not public yet on Zapier. To access to the Zapier plugin:

A Crisp Unlimited account is required
Go to app.crisp.chat
Then go to the plugins section
Zapier plugin then

2FA must be disabled to connect Crisp with Zapier

Click Connect with Zapier

Create your first Zap

For now, Crisp provides 8 Triggers:

Message Incoming, that triggers when a visitor sends a message
Message Sent, that triggers when an operator sends a message
New Contact, that triggers when a new Contact is created
New Conversation, that triggers when a new conversation is created
Updated Contact, that triggers when a new Contact is updated
New Segment, that triggers when a new Contact is created
Conversation Custom Data Updated, that triggers when custom data is added or removed in a conversation
Conversation segments updated, that triggers when a segment is added or removed in a conversation
Conversation status change, that triggers when a conversation moved from resolved to unresolved or from unresolved to resolve

For now, Crisp provides 2 actions:

Create/update contact: create or update a contact in Crisp
Add a user event: triggers an automated campaign or a chatbot scenario

For now, Crisp provides 1 search:

Search for a conversation: Search previous Crisp conversations using a search query (email, username or word)

Connect your Crisp account

For this step, you will need your Crisp Website ID, provided on step 1

Connect your Crisp account. You will have to provide:

Your Crisp email/password
The crisp Website ID

Zap examples using Crisp

Link Crisp with a CRM

Use the New Contact trigger and then link your Zap with a third party CRM such as Zoho CRM, Hubspot, or Pipedrive.

Click on a the link below to access to a zap between Crisp & Pipedrive:

https://zapier.com/apps/crisp/integrations/pipedrive/21995/add-new-crisp-contact-to-pipedrive

Click on a the link below to access to a zap between Crisp & Salesforce:

https://zapier.com/apps/crisp/integrations/salesforce/21996/add-new-crisp-contacts-to-salesforce

Notify on new Conversation

Use the New Conversation trigger and then link your Zap with SMS App.

Click on a the link below to access to a zap between Crisp & an SMS provider:

https://zapier.com/apps/crisp/integrations/sms/21990/sends-an-sms-when-a-new-crisp-conversation-is-created

Store your messages

Use the Incoming Message trigger and then link your Zap with Dropbox or Spreadsheet.

Click on a the link below to access to a zap between Crisp & Dropbox:

https://zapier.com/apps/crisp/integrations/dropbox/21998/archive-crisp-messages-in-dropbox

Add a new user to a mailing list

Use the Conversations Segment Updated trigger to link your Zap with Crisp and Mailchimp.

Click on a the link below to access to a zap between Crisp & Mailchimp:

https://zapier.com/apps/crisp/integrations/mailchimp/21987/subscribe-new-crisp-contacts-to-a-mailchimp-list
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