Trello is a project management software that is used all over the world by many companies. Using Crisp, you can now use Trello from your inbox, without leaving our tool, which is a huge improvement in terms of productivity. Here is how you should activate the Trello integration.

How do I link Trello and Crisp?

You can link your existing Crisp website to Trello, by enabling the Essentials plan on the target website , and then configuring the Trello integration:

• Go to: https://app.crisp.chat
• Log in or create a Crisp account
• Go to the Plugins section (in the sidebar)
• Search for "Trello" and install the Trello plugin (it will prompt you to upgrade your plan if necessary)
• Go to the Trello plugin settings (click on the Trello plugin settings icon)
• Follow the instructions to connect Crisp to Trello
• After you finished configuring your plugin you should be able to configure your plugin

What does this integration includes?

Using the widget you are able to:

• Create detailed cards in Trello. You can specify a title, a description, a board and a list for the new card.

• Assign a card to a conversation
• Search for cards in Trello

In Trello you can see which customers are impacted by a card

Receive Trello notifications directly in Crisp conversations

FAQ

I can't create card in Trello because I don't see any board

Browse to your Trello plugin settings and double check that you didn't deactivate every Trello boards.

• Go to: https://app.crisp.chat
• Go to: Plugins
• Trello
• Settings
• Available boards (Tick at least one board)

I have an issue, how do I get support?

We're sorry you're having issues with our Trello integration!

You can chat with us anytime, from our contact page.

Updated on: 30/06/2025