How does the Trello Integration work?
Trello is a project management software that is used all over the world by many companies. Using Crisp, you can now use Trello from your inbox, without leaving our tool, which is a huge improvement in terms of productivity. Here is how you should activate the Trello integration.
How do I link Trello and Crisp?
You can link your existing Crisp website to Trello, by enabling the Essentials plan on the target website , and then configuring the Trello integration:
- Go to: https://app.crisp.chat
- Log in or create a Crisp account
- Go to the Plugins section (in the sidebar)
- Search for "Trello" and install the Trello plugin (it will prompt you to upgrade your plan if necessary)
- Go to the Trello plugin settings (click on the Trello plugin settings icon)
- Follow the instructions to connect Crisp to Trello
- After you finished configuring your plugin you should be able to configure your plugin
What does this integration includes?
Using the widget you are able to:
- Create detailed cards in Trello. You can specify a title, a description, a board and a list for the new card.
- Assign a card to a conversation
- Search for cards in Trello
In Trello you can see which customers are impacted by a card
Receive Trello notifications directly in Crisp conversations
FAQ
I can't create card in Trello because I don't see any board
Browse to your Trello plugin settings and double check that you didn't deactivate every Trello boards.
- Go to: https://app.crisp.chat
- Go to: Plugins
- Trello
- Settings
- Available boards (Tick at least one board)
I have an issue, how do I get support?
We're sorry you're having issues with our Trello integration!
You can chat with us anytime, from our contact page.
Updated on: 30/06/2025
Thank you!