How to append a custom signature in your emails?

This article explains how to add a custom signature to emails sent from Crisp.

Email signatures help your team keep a consistent brand identity when replying to customers by email. Crisp can append one shared signature to operator email replies sent from the inbox.

Required plan

The custom email signature feature is available on Essentials and Plus plans.

Check the Crisp pricing page if you need to compare what is included in each plan.

Video guide

This video shows how a personalized email signature can fit into an email-based support workflow.

How email signatures work

Once configured, the signature is appended to message replies sent by operators over email from the Crisp inbox. It is not used in chat transcripts or campaigns.

Signatures are written in Markdown, so you can format text, insert images or files, and include replacement tags that are filled with operator information when the email is sent.

Custom email signature appended to a reply email

Configure a custom email signature

The signature is configured from your email appearance settings.

To configure your signature:

Go to Crisp
Open Settings → Email Settings → Email Behaviour → Appearance Settings → Custom Email Signature
Enable Append a text signature at the bottom of all sent emails
Compose your signature in Markdown
Save your changes

Configure the custom email signature settings

Add contextual operator data

Replacement tags let you insert operator information dynamically in the signature. You can add them from the editor with Insert a replacement tag, so you do not need to type the syntax manually.

Supported replacement tags include:

Job title → {operator.title}
Full name → {operator.name.full}
First name → {operator.name.first}
Last name → {operator.name.last}
Email address → {operator.email}

You can also provide a fallback value. For example, { operator.title | "Customer Support" } will display Customer Support if no operator title is available.

Insert replacement tags in a custom email signature

Operator job titles are managed per operator from the workspace operators settings. Make sure each operator profile is up to date if you use title replacement tags.

If you add an operator-name replacement tag, Crisp removes the default name row and avatar so the email signature is not duplicated.

Test your email signature

After saving your signature, test it from a conversation linked to your own email address.

To test the signature:

Open Crisp and go to your inbox
Open an existing conversation with your own email, or create a new one
Send a simple reply from Crisp
Wait for the Delivered to email indicator
Open the email in your mailbox and check the signature formatting

If the conversation is also connected to a chatbox session, avoid reading the message from the chatbox while testing email delivery.

Updated on: 03/05/2026

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