How to hide the chatbox on some pages?

Crisp allows you to hide the chatbox on some pages.



We've made a short video that will show you how it works.

Here's how to proceed:

Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
Select Chatbox & Email settings
Go to chatbox restrictions
Click on "Add a blocked page"
Your chatbox will now be hidden on this page

The chat will be blocked for those pages.

Tip: If the domain you are using is www.example.com, please provide www.example.com as a URL. The Crisp match system is really strict. If you provide example.com and your website is in fact using www.example.com, it won't work

Using wildcards

This feature is compatible with wildcards. It allows hiding pages following patterns

Here are a few examples:

Simple match

https://example.com/*/pricing will match all pages like

https://example.com/fr/pricing
https://example.com/en/pricing
https://example.com/es/pricing

Double Wildcard

Using a double wildcard such as https://example.com/product/** , it will match all subdirectories such as

https://example.com/product/aaaaaa/bbbbbb
https://example.com/product/ccccccc/dddddd

Updated on: 16/08/2022