Articles on: Customization

How to block the chat for specific IPs

Crisp allows you to block the chatbox for some IPs, to prevent them from messaging you.


Here is how to proceed:

  • Go to your Crisp dashboard
  • Head over to the Settings from the bottom-left icon
  • Navigate to Settings > Chatbox Settings > Chatbox Restrictions
  • Click on the Add a blocked IP button


Blocking an IP


We accept both IPv4 and IPv6 and CIDR notation


Here are a few examples:

  • 44.192.61.10 will hide the chatbox only for this IPv4
  • 2607:f0d0:1002:51::4 will hide the chatbox only for this IPv6
  • 44.192.61.10/24 will hide the chatbox only for all IPs from 44.192.61.1 to 44.192.61.1254


💡 Want to have a better view of this feature? Here is a detailed page about visitor banning.


You can clear (unblock) all previously blocked IPs and email address from the same menu, by hitting the "Clear all Blocked Rules" red button.

Updated on: 24/02/2025

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