How to hide the "read" marker in chatbox for operator messages? (operator privacy)
When your visitors chat with you and send you a message, they get to know when an operator from your team read it in a Crisp app. You may want to disable this Read indicator if you want to avoid telling the user when an operator read a message. This will also hide the composing icon in the chatbox while an operator is writing a message.
Here's how to disable the chatbox read marker:
Go to your Crisp dashboard
In the sidebar, click on the Settings icon
In the Settings, select Websites, and then pick your website
In your Website, click on "Chatbox & Emails settings"
Click on "Chatbox Behavior"
Enable the "Operator privacy mode" option
![Enable operator privacy mode in your chatbox settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/capture-decran-2021-02-16-a-12_u0toss.png)
Now, your visitors won't see the message "read" marker again (you may disable this option anytime to get back to default settings).
Here's how to disable the chatbox read marker:
Go to your Crisp dashboard
In the sidebar, click on the Settings icon
In the Settings, select Websites, and then pick your website
In your Website, click on "Chatbox & Emails settings"
Click on "Chatbox Behavior"
Enable the "Operator privacy mode" option
![Enable operator privacy mode in your chatbox settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/capture-decran-2021-02-16-a-12_u0toss.png)
Now, your visitors won't see the message "read" marker again (you may disable this option anytime to get back to default settings).
Updated on: 26/07/2023
Thank you!